Some of you that are still experiencing this problem. Including those that are on PGP Desktop 10.1.x. Please provide us with as much of the following details from the affected computers as possible:
- Operating System and Service Pack level
- What version of PGP Desktop you are running. As well as the setup of your environment. Such as: PGP Desktop with Universal version 3.x or PGP Desktop in a Standalone Configuration (no PGP Universal Server)
- What make/model of computer you have
- When the problem started occuring? (ie. after MS update, or after a driver update).
- What version of Intel Graphics driver you are running (or if you have another Graphics card and driver version)
- What Antivirus client and version you are running
- Steps to reproduce the problem
- Are you using PGP Desktop in a SSO (Single-Sign-On) configuration with Bootguard or just using a PGP passphrase
- Does uninstalling the KB 2393802 resolve your issue?
- Whether an update of PGP Desktop 10.1 or disabling SSO resolves the issue you are seeing
I would also suggest that you look at your hardware manufacturers website to see if there are any updates to your Intel Graphics card driver.
The more information we can get on this issue the better. Unfortunately, the issue isn't widespread enough that we can re-produce the problem here with our testing and we need as much information as possible to help us get to the bottom of the problem.