TouchDown

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Touchdown EOL Notice

Migration User07-10-2017 07:54 PM

Migration User07-27-2017 11:15 AM

Migration User11-20-2017 12:50 PM

  • 1.  Touchdown EOL Notice

    Broadcom Employee
    Posted 07-05-2017 03:48 PM

    End of Life Notice

    Dear Valued Symantec Customer:

    Symantec Corporation hereby informs you that we will be discontinuing the availability of Touchdown by Symantec. This notice details the key dates that may be of importance to you.

    Current Product        Replacement

    Touchdown by Symantec (iOS)       No Replacement

    Touchdown by Symantec (Android)         No Replacement

    _____________________________________________________________________________

    End of Support:

    Symantec Corporation will End of Life (“EOL”) the product(s) identified in this notification including any Maintenance Packs (MPs) and/or patches for each version, in all released languages. Technical support and content updates for customers with current Email-only Support, Basic Maintenance Support or Essential Support will be available according to the dates in the said table.  This notice describes the timelines for the delivery of support services for these products that have reached their EOL.

     

    Touchdown by Symantec (iOS) Version 8.x

    Touchdown by Symantec (Android) Version 9.x

    End of Life: 3rd October 2016

    End of Standard Support: 8rd August, 2017

    End of Expanded Support: 8th August, 2018

     

     

    Technical Support

    Symantec Corporation will End of Life the Product(s) identified in this notification including any Maintenance Packs and/or patches for each version, in all released languages. Technical support and content updates for customers with current Maintenance Support will be available according to the dates listed in the table below.  This notice describes the timelines for the delivery of support services for these products that have reached their End of Life.

    Note: Symantec Touchdown applications available on Apple app store and Google Play will continue to be available for download by current licensees of the product.

    ___________________________________________________________________________________

    For more information regarding the services provided in Limited Support, and Content Updates, please refer to the Symantec Enterprise Technical Support Policy at the link below or, alternatively, contact your Symantec Account Manager:

    http://www.symantec.com/enterprise/support/support_policies.jsp

     

    To receive timely notification on updates and the support lifecycle for your Symantec product please sign up at the following link to receive Symantec Technical Support News Bulletins:

    http://www.symantec.com/enterprise/support/news_bulletins/

     

    We would also recommend that you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.

     

    Symantec is committed to helping our customers achieve success with their Symantec solutions. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Corporation Account Manager.

     

    Thank you for using Symantec products and services.

     

     

    Sincerely,

     

    Symantec Corporation

     

    ________________________________________

     

    Helpful contact information:

     

    Customer Care and Technical Support:

    https://support.symantec.com/en_US/contact-support.html

     

    To learn more about Symantec products:

    http://www.symantec.com



  • 2.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-05-2017 04:32 PM

    What this means, in plain terms, is that the decision has been made to End of Life Touchdown, meaning that within a month, it will no longer be for sale. Symantec will be removing the ability to purchase Touchdown in early August, so if you want to purchase any final licenses before then, do so quickly.

     



  • 3.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-06-2017 02:24 PM

    Hi,

    Thanks for the kind words- I'm actually the last remaining member of Nitrodesk still involved with Touchdown, so that means a lot. It's the customers and the amazing community that really put Touchdown on the map, and I am eternally grateful for their support and enthusiasm for the product.

    Sadly, we don't have a replacement product. Your license won't be revoked, but we'll be removing Touchdown from the store, and after the End of Support timeline passes, I won't be doing any Touchdown support. (Moving to another product.)



  • 4.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-07-2017 04:29 AM

    This is a sad day. :( I missed the initial EOL notice on the play store.

    I've been using Touchdown since 2010, it has been one of the most reliable pieces of software I've ever used. There's never been a problem (for me) other than a few minor hiccups, it's been improved frequently over the years and the response to questions and support has been fantastic especially from the original developers - support from Symantec has also been good since it purchased the product. A big thanks from me to all involved with the product.

    Will there be a replacement for Touchdown?

     

    Regards

     

    Bill



  • 5.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-10-2017 06:38 AM

    Hi Peter.


    Can you confirm how existing users will be able to use the app once it goes EOL?

    I assume that the users will have access to the app in the relevant app store and it will be usable if they previously purchased the app?

    Can you confirm for me?

    Michael

     



  • 6.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-10-2017 11:37 AM

    Hi,

    For Android, you won't be able to purchase it, but previous users can still use Touchdown. Before End of Support, you'll be able to get a fresh license key from the support alias if you can provide a google play order number. iOS, I will get back to you on that, there was a discussion on how to provide it to users that I'm waiting to hear back on.



  • 7.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-10-2017 03:14 PM

    Update on the timeline:
    End of Product Life (EOL)

    End of Product Life (EOL)    7/3/2017
    End of New Sale Availability (EOL)    7/3/2017
    End of Access (EOL+12m)    8/7/2017
    End of Standard Support (EOL+24m) 7/2/2018
    End of Extended Support (EOL+ 48m) No Extension



  • 8.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-10-2017 07:54 PM

    Goutham Sukumar - we need you back.



  • 9.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-18-2017 11:56 AM

    In response to some of the feedback I've been hearing, Symantec is not providing a replacement app with similar functionality, although it should be noted that the EoL means that it will no longer be sold- you will still be able to use it, just not buy more licenses.



  • 10.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-25-2017 10:19 AM

    Hi Peter

    Do you have an update for the EOL timeframe? Have there been any changes to the timeframe?

    Could you clarify this also? The below dates have come and gone?

    End of Product Life (EOL)    7/3/2017
    End of New Sale Availability (EOL)    7/3/2017
    End of Access (EOL+12m)    8/7/2017
    End of Standard Support (EOL+24m) 7/2/2018
    End of Extended Support (EOL+ 48m) No Extension

    I note that the app is still available on the Play store so it would be great to get a firm date on when it will  no longer be available on the Play store. (except for those who already downloaded it)

    Kind regards

    MAL



  • 11.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-26-2017 11:51 AM

    The product will be no longer for sale 8/7/17, removed completely 8/7/18.



  • 12.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-27-2017 11:15 AM

    Update on the EoL dates:

    Touchdown by Symantec

    Versio n

    End of Life

    End of Standard Support

    End of Extended Support / End of Support Life

    Touchdown by Symantec

    9.x

    July 3, 2017

    July 2, 2018

    July 2, 2018

    (android)

           

    Touchdown by Symantec (iOS)

    8.x

    July 3, 2017

    July 2, 2018

    July 2, 2018



  • 13.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 07-31-2017 07:15 PM

    Touchdown was/is one of the two or three apps that made me stick to Android (Locus Map Pro is the other one).



  • 14.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 08-01-2017 08:02 AM

    I am having a few issues with touchdown HD on a new android devices were it keeps freezing / non-responsive.

    how do i report this? I have sent off error reports etc through the phone when prompted.

    Please help

     

    Arun



  • 15.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 08-01-2017 04:41 PM

    Hi,

    Email touchdown-support@symantec.com for support and we'll get some logs there.



  • 16.  RE: Touchdown EOL Notice

    Posted 08-25-2017 09:48 PM

    Hi...I'm just now finding out about Touchdown EOL and I'm very disappointed.  This is the only mobile app I've ever found worthy of purchase as it was the most useful, by far.  It's sad that Symantec essentially killed the best e-mail/calendar app out there and believe me, I've tried out many.

    I just have one question...will I be able to still install and use this on my Android device in, let's say, 5 years if I have an APK file?

    Thanks,

    -Mike

     



  • 17.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 08-28-2017 11:24 AM

    Will current licenses and APK continue to function after the EOL?

    We are pushing Touchdown HD v9.000437 to our Android devices using XenMobile. Will we be able to after the EOL?

    Thanks,

    Bill



  • 18.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 08-28-2017 11:30 AM

    Absolutely. The next date of signficance is 8/7/2018, which marks when support ends- no more Touchdown development, and I will no longer be checking the Touchdown queue or forums.



  • 19.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-02-2017 12:32 PM
    This was the best app I had. Wish there was replacement product as it has bugs with Nougat.


  • 20.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-05-2017 11:26 AM

    Hi,

    If you'd like to troubleshoot it, email touchdown-support@symantec.com, and we'll take a gander.



  • 21.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-18-2017 10:55 AM

    I am a little bit confused. When End-of-Support happen (July 2018), I understand we won't get support anymore.Will Symantec pull the Towndown (HD) app from the store? If so, would we (pay user) able to download a copy of the APK?

    We have large number of users and we bought licenses from Nitrodesk AND Symantec. We would like to contiune use it if our user choose so and able to re-install it if we need to wipe their phones.

    Thank you and look forward your reply.

     



  • 22.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-18-2017 01:23 PM

    Hi,

    We will not be removing the products from the store, so you can use it indefinitely, but it will not recieve support.



  • 23.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-18-2017 04:25 PM

    Hi,

    With the removal of the ability to purchase, how can paid users get a replacement key if we can't download it from the Google Play store?  I just replaced my phone and want to get my license activated but the touchdown key is not in the store anymore.

     

    On a side note, anyone have recommendations for a TouchDown replacement that will show all the email from all your Exchange folders?
    TouchDown was the only email app I ever found that easily displayed emails from all my different Exchange folders in one easy view.

    Nitrodesk, Thank you for one of the best products I ever used on my phone!

    Symantec, You suck for killing such a great product.



  • 24.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-19-2017 11:57 AM

    Hi,

    You can still download the Exchange by Touchdown key, just look under your library in the app store. Users will be able to use Touchdown indefinitely using that method of licensing, and we aren't going to pull the Touchdown HD/Smartphones app from the store.

    As for other apps, no recommendations, but nothing is stopping you from using Touchdown.

    And if you are having a hard time getting licensed, ping me on touchdown-support@symantec.com and I'll help you there.

     



  • 25.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-26-2017 08:52 AM

    Is there a place I can download the latest APK for Androind.

    And the lastest license unlock APK for my licence?

    If I have to reset my phone or buy a new phone I need these to install it again.

    Or can't I reinstall it even if I have bought it?



  • 26.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-26-2017 08:57 AM

    But where can I can that APK file (to keep it safe for later use)?
    Even even more important:  The APK file to unlock my license (without that I can't use it)



  • 27.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-26-2017 04:16 PM

    It should still be available via Google Play. If you are having a hard time finding it, just email touchdown-support@symantec.com.



  • 28.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 09-26-2017 08:29 PM

    I am with you Chad,

    I use TD for the very reason that it can show all email of exchange folders too as I file every one's email by rules.

    I am still looking for a replacement, let me know if you ever find one.



  • 29.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-04-2017 01:45 AM

    Hi, 

     Completely new user to Touchdown. Coprorate email on adroid is forced via TD only. I cannot buy a licence anymore but will TD stop working after 30 day trial? Can I continue to use it without support?

     Please let me know.

    Abhi



  • 30.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-04-2017 11:40 AM

    Hi,

    Unfortunately, we are no longer selling licenses as part of the End of Life, so you will not be able to use the full mode after the trial expires, or reinstall the trial if it's an emergency. Free mode is severely limited.



  • 31.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-06-2017 01:00 PM

    Thanks for your reply. It is crazy unfortunate to be in this situation. It seems I can not do anything.



  • 32.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-07-2017 10:53 PM
    I love the way that Symantec literally destroys everything they touch. If they are going to EoL, why not open-source it and let us contuniue to use it. Peter you guys produced one of the best corporate email clients out there. I think Symantec sucks for this.


  • 33.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-07-2017 10:53 PM
    I love the way that Symantec literally destroys everything they touch. If they are going to EoL, why not open-source it and let us contuniue to use it. Peter you guys produced one of the best corporate email clients out there. I think Symantec sucks for this.


  • 34.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-07-2017 10:53 PM
    I love the way that Symantec literally destroys everything they touch. If they are going to EoL, why not open-source it and let us contuniue to use it. Peter you guys produced one of the best corporate email clients out there. I think Symantec sucks for this.


  • 35.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-10-2017 04:58 AM

    Yes, i want to know too.

    Installed Touchdown, activated the key through the Play Store.

    Had to reset my phone, reïnstallerd TouchDown but now the key is unavailable.



  • 36.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-11-2017 11:51 AM

    Hi,

    Reach out to Touchdown-Support@symantec.com and we'll work on getting you set up again.



  • 37.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-13-2017 01:22 PM

    Hello Everyone,

    Did you find an alternative product?

     

    Thanks for sharing recommendations :).

     

     



  • 38.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-16-2017 04:03 AM

        Nitrodesk, Thank you for one of the best products I ever used on my phone!

        Symantec, You suck for killing such a great product.

    I absolutely sign that.Touchdown is still the best Excange-Client for smartphones and tablets out there. It's really a shame that Symantec simply drops such a great product.

    @peterjung: Thank you for your great work and your great support, Peter!



  • 39.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-17-2017 04:15 PM

    Thank you. It's been my pleasure to work with you, and I've had a great time supporting Touchdown from Nitrodesk and beyond.



  • 40.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-24-2017 04:32 PM

    This really, really stinks.  I too have been using TD for years.  Never found a good alternative, and still seems not to be one with as many needed features.  I wish someone could take it over or release the code so someone can develop.



  • 41.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 10-25-2017 11:32 AM

    Again, it's not going away, and the product is fairly stable- We just aren't selling new licenses, but you can use it indefinitely.



  • 42.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 11-12-2017 11:57 AM

    Use @nachocve Nacho Mail as a secure email client. That's a path that we are proposing for those enterprises affected by the shutdown of Touchdown.  Sorry to see this product end-of-life'd ... it really allowed enterprise' a secure email solution for many years.

    -chris


     



  • 43.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 11-12-2017 11:58 AM

    Hey Peter

      Bummed to see ths path taken for the Tuchdown product line.  Please feel free to reach out if customers will need support downstream.

     

    -chris



  • 44.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 11-15-2017 10:24 AM

    Hello, I am looking for a program to show group calendar hosted by Kerio server. Using Android on Xiaomi MiMix.

    I did not find the setting in TD trial.

    Can anybody suggest a program ?

     

    regards, Markus

     

     



  • 45.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 11-15-2017 11:51 AM

    Hello, I just emailed support (TouchDown-support@symantec.com), but wanted to see if I would be able to reteive my older Pro license key.  It was purchased in Oct 2014 via Google Play (I still have the order number) when it was still under NitroDesk, but cannot find it for re-download.

    Would it be possible to restore my key?

     

    -Mark



  • 46.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 11-20-2017 12:50 PM

    I saw your email and responded, Mark.



  • 47.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 12-06-2017 07:42 PM

    Peter:

    I have just learned of the EOL on Touchdown.  I am very disapointed, but these things happen.

    So, I just made the effort to register for Symantec's website so I could post this message.  You should know that Touchdown was an outstanding application... very well developed and supported.  It rivalled Outlook iteself on the full PC.  You and the Nitrodesk team should be very proud of what you guys created and accomplished!  Well done.

    Tim

     



  • 48.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 12-07-2017 01:48 PM

    Thank you for your kind words. It's been a fun, strange voyage. :)



  • 49.  RE: Touchdown EOL Notice

    Posted 12-21-2017 09:12 AM

    Peter,

    I just discovered this forum.  I purchased the license key in Aug 2012 and just installed Touchdown on a new phone..not realizing that Touchdown was being discontinued.  I really need to get the license key entered into my new phone.  I emailed the support link and got an automated response that no one can help me until next week.  Is there anyway to get my license key before then?  Any help will be greatly appreciated.

    Thanks,

    James



  • 50.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 12-23-2017 11:58 AM

    Peter I am heartbroken over this.  I love this product and you have been an awesome resource over the years for various troubleshooting. It is really unfortunate that Symantec bought this product only to kill it.  I'm not technical enough to be of use, but I do wish they would open source it so those with the talent and motivation could continue to improve it and fix bugs etc.  

    In the meantime, I will soon be upgrading my phone.  I see the license key in my account, but it doesn't actually show the key.  Do I need to know it, or I just reinstall the key on the next phone?

    Best wishes on whatever you do next and happy holidays!

     

    Best,

    Leah



  • 51.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 12-23-2017 11:58 AM

    Peter I am heartbroken over this.  I love this product and you have been an awesome resource over the years for various troubleshooting. It is really unfortunate that Symantec bought this product only to kill it.  I'm not technical enough to be of use, but I do wish they would open source it so those with the talent and motivation could continue to improve it and fix bugs etc.  

    In the meantime, I will soon be upgrading my phone.  I see the license key in my account, but it doesn't actually show the key.  Do I need to know it, or I just reinstall the key on the next phone?

    Best wishes on whatever you do next and happy holidays!

     

    Best,

    Leah



  • 52.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 12-26-2017 11:04 AM

    Hi,

    For all licensing inquiries, reach out to Touchdown-support@symantec.com, I can't handle them here.



  • 53.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 12-28-2017 07:51 AM
    I have used touchdown longer than i care to remember. I originally bought it from Nitrodesk and was a little worried about what would happen when Symantec took over. I have been pleasantly surprised. TD is the best app i have (of the nearly 700 apps on my phone). I have been looking for a replacement, the closest one is Nine, although none have e getting.


  • 54.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 12-28-2017 09:58 AM

    When Symantic bought Touchdown, I switched to Nine [http://www.9folders.com/] after trying (literally) every Exchange Client in the Google Play Store. It was the only option for Android I found that provided email, calendar (with color coding), Active Directory Contact list, and tasks. The colors in the UI are significantly better than the gaudy TD UI and it continues to be supported and updated. Now, if there were a Nine app for iOS (I use an iPad Pro for taking handwritten meeting notes and performing document review/markup) my world would be complete.



  • 55.  RE: Touchdown EOL Notice

    Posted 03-27-2018 07:26 AM

    I purchased a touchdown license in the past.  I just bought a new smartphone and installed touchdown HD, but there is  no longer any way to download the license key.  There is a new product called Touchdown Venus being advertised in the Google Play Store, but this says it is an unreleased "early access" product.  Is this the replacement for Touchdown HD?  Does it have the same functionality?

    Please tell me what I need to do to continue using touchdown on my phone

     

    thank you



  • 56.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 03-27-2018 11:46 AM

    Hi,

    Touchdown venus is an old beta- it's actually older than Touchdown HD's current release.

    To get help relicensing Touchdown, email touchdown-support@symantec.com, as up until end of support in August, we can help with relicensing issues.



  • 57.  RE: Touchdown EOL Notice

    Posted 03-27-2018 02:20 PM

    Thank you.  I will do that.

    After the end of support, will the download still appear in the Google Play store?  I would like to be able to install it on future phones as well (it really is a shame that you are discontinuing it - it is a great product and I have not found anything else that meets my needs)?

    Alternatively, is there a way I can download a copy of it and save in my computer to install manually in future android phones?

    thanks



  • 58.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 03-27-2018 05:53 PM

    It'll still be available to download, just not purchase.



  • 59.  RE: Touchdown EOL Notice

    Posted 04-26-2018 10:48 AM

    Hi, I purchased a Touchdown Licence a couple of years ago, My old phone broke so have no access to the old key , is there anyway I can retrieve that old key or obtain a new one. This product is the only one that the NHS will except to sync my NHS emails.

    many thanks

    Richard



  • 60.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 04-26-2018 11:51 AM

    Email touchdown-support@symantec.com for assistance with licensing.



  • 61.  RE: Touchdown EOL Notice

    Broadcom Employee
    Posted 08-09-2018 11:33 AM

    Hi,

    Touchdown is now at it's end of support stage. I will no longer be monitoring the queue, nor will I be regularly monitoring this forum. I have to say it has been a wild ride, and while it's been sad to see it go, I'm glad Touchdown has been a useful tool for many people to use for their professional and personal lives. I'm still going to be using it myself as long as I can. Thank you for supporting us, and it's been a lot of fun working on this product and providing support for all the customers of this product.

    Goodbye, and thank you from the bottom of my heart.