Messaging Gateway

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  • 1.  Network error occurred, SSL certificate problem

    Posted Jun 02, 2020 09:19 AM
    Running on-prem Mail gateway, version 10.6.4-3
    As of five days we do not get any updates for our antispam definitions and also getting this in the logs:

    Network error occurred, SSL certificate problem, verify that the CA cert is OK. Details:\x0Aerror:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed (60), check your network connection settings, check your proxy settings (if appli

    Also this via email:

    The following spam filters are older than 1 Days:

     

    Host                     Filter                   

    ---------------------------------------------------------------------------

    HOST1             Body Hash Rules Filter

                             BrightSig3 Rules Filter

                             StatSig Rules Filter

                             BrightSig2 Rules Filter

                             Header Rules Filter

                             Heuristic and URL Rules Filter

     

    HOST2             Body Hash Rules Filter

                             BrightSig3 Rules Filter

                             StatSig Rules Filter

                             BrightSig2 Rules Filter

                             Header Rules Filter

                             Heuristic and URL Rules Filter



    Anyone come across this issue before?
    Many thanks for comments and suggestions.
    /M


  • 2.  RE: Network error occurred, SSL certificate problem

    Broadcom Employee
    Posted Jun 02, 2020 09:27 AM
    Edited by SYMC_KrisG Jun 02, 2020 09:28 AM
    https://knowledge.broadcom.com/external/article/189124/messaging-gateway-1065-and-earlier-canno.html

    Broadcom changed the certificates used in gathering of new rules last week. In order to receive rules, you must upgrade to SMG 10.6.6, then to 10.7.3. SMG versions 10.6.x have reached their end of support life, so upgrade is the only path.

    ------------------------------
    Kris Gainsforth
    Solutions Engineer
    Broadcom
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  • 3.  RE: Network error occurred, SSL certificate problem

    Posted Jun 05, 2020 09:49 PM
    How i can upgrade if the cert is not working... so i cant download the update from internet.

    And if i do a local install i got another problem...

    https://knowledge.broadcom.com/external/article/172155/update-localinstall-fails-in-messaging-g.html

    I can not believe it...


  • 4.  RE: Network error occurred, SSL certificate problem

    Broadcom Employee
    Posted Jun 05, 2020 10:12 PM
    This issue has changed the support article. As of 2 days ago, the remediation is now complete OSRestore.

    The article linked about was updated as of 3 June 2020 to reflect the actions required.

    ------------------------------
    Kris Gainsforth
    Solutions Engineer
    Broadcom
    ------------------------------