Messaging Gateway

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Latest Version Symantec Messaging Gateway 10.7.4

  • 1.  Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 10:49 AM
    Hi,
    has anyone already had the opportunity to install the new Symantec SMG 10.7.4-13 update?
    In case you can know if everything is ok?
    Thanks for the support


  • 2.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 10:51 AM

    I installed it 4 days ago, seems great. 






  • 3.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 10:55 AM
    Hi alexander-smg,
    thanks for the reply.
    Do you have a virtual platform installation Hyper-V or VmWare? or physical server?
    Did you update via GUI downloader or other way?
    Thanks for the support


  • 4.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 10:58 AM

    I have VM, physical.  I upgraded via the web console. 






  • 5.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 11:04 AM
    Could the "Known issues" in the new 10.7.4 version create problems?
    In your case I think not.
    If so, I will schedule the update on my systems as well.
    Thanks again


  • 6.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 11:05 AM

    All good so far.  However, I have servers that cannot download it.  Its like they took it down from download.

     

     

    thanks






  • 7.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 11:11 AM
    Currently my systems see it as "downloadable" but I haven't tried to download. As soon as I try, I'll let you know.

    download



  • 8.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-13-2020 11:12 AM

    It is in your best interest to let me know.  woohoo






  • 9.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-15-2020 02:01 PM
    Hi!.. is it true that the "support" account is not available anymore?

    ------------------------------
    Industrial Solutions de México S.A. de C.V.
    ------------------------------



  • 10.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-15-2020 02:02 PM

    I used support account today.  Tcpdump is all screwed up in 10.7.4






  • 11.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Broadcom Employee
    Posted 12-15-2020 02:04 PM
    Tcpdump was removed from the support account, you have to use it from the admin account in 10.7.4

    --

    Tom Anderson

    Director of Development          |  Ex ignorantia ad sapientum

    Symantec Enterprise Division  |   e tenebris ad lucem!

    415.307.1673                           | - someone famous I'm sure


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  • 12.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-15-2020 02:05 PM

     

    I know its all screwed up cuz the command set has been reduced.  I cant see live packet captures any more.

     

     






  • 13.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-17-2020 12:11 PM
    Edited by Trusted Computer 12-17-2020 12:17 PM

    Please ignore, I mis-read the original message.



  • 14.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-17-2020 12:37 PM

    I hate the new tcpdump.  However, the new version of 10.7.4 is godlike.  woohoo






  • 15.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-15-2020 02:09 PM
    I read the release notes and understood that they had disabled the entire support account, I actually use it more commonly to download the backup files through WinSCP.

    ------------------------------
    Industrial Solutions de México S.A. de C.V.
    ------------------------------



  • 16.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-15-2020 02:10 PM

     

    Pay attention.  I just used the support account.  It works great.






  • 17.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-15-2020 02:14 PM
    It is good to know that the account still works, I am just saying that I had understood something wrong from the release notes.

    ------------------------------
    Industrial Solutions de México S.A. de C.V.
    ------------------------------



  • 18.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-15-2020 02:15 PM

     

    Of course its good.  I said it.






  • 19.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-20-2020 03:05 PM

    Hi, I update to 10.7.4-13 and now the MTA service is not running. I have pressed many times but the MTA service no running. 




  • 20.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-21-2020 09:39 AM

    Are there errors in the logs?




  • 21.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-21-2020 11:56 AM

     

    10.7.4 kicks ass.  thanks






  • 22.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-21-2020 04:47 PM

    I have the same problem, MTA service no running with 10.7.4.-13, help me please




  • 23.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-21-2020 04:56 PM
    Upgrade to 10.7.4 please.




  • 24.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-22-2020 03:09 AM

    do you have error messages in the logs?

    It would be useful to know why the MTA service does not start after 10.7.4-13 update




  • 25.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-22-2020 05:20 AM
    Reboot your smg




  • 26.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-23-2020 04:35 AM

    Solved with the suggested reboot?




  • 27.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-23-2020 04:36 AM
    Did u reboot or not?




  • 28.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-23-2020 04:45 AM

    No.

     

    We have returned to previous versión 10.7.3-5.

     

    Un saludo

    _______________________________________

    Rosa Mª Ruiz Rodríguez

    Área de Sistemas

    rosa.ruiz@kt-seg.euskadi.eus

    94 607 8132 (68132)

     

    Telekomunikazioak eta Sistema Informatikoak Kudeatzeko Zuzendaritza - Dirección de Gestión de Telecomunicaciones y Sistemas Informáticos

    Segurtasuneko Saila – Departamento de Seguridad

    Eusko Jaurlaritza – Gobierno Vasco

     






  • 29.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-23-2020 07:07 AM
    Booooooooooooo




  • 30.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Broadcom Employee
    Posted 12-23-2020 05:08 PM

    @Cesar Diez There is a recently discovered issue with 10.7.4 that can occur if you are using a system local other than English.

    This document explains the issue and explains that you can work around the issue by changing the local to English.
    The MTA service does start after upgrade to 10.7.4



    ------------------------------
    Strategic Support Engineer
    Broadcom
    ------------------------------



  • 31.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 12-23-2020 08:54 PM

    To Steven R:

    Do you know the Control Center UI "Chinese Traditional" language have chance come back?

    After upgrade to 10.7.4, the Chinese Traditional on Control Center UI language select option when logon, that was removed.




  • 32.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Broadcom Employee
    Posted 28 days ago

    Version 10.7.4 of the SMG has dropped support for some languages, per the document below:

    "SMG 10.7.4 has dropped the Korean and Chinese languages from the list of available languages for the Control Center web GUI. Supported languages are English, French, Japanese, and Spanish"

    Symantec Messaging Gateway 10.7 Release Notes and Late Breaking News



    ------------------------------
    Strategic Support Engineer
    Broadcom
    ------------------------------



  • 33.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 28 days ago
    Perfect.




  • 34.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Broadcom Employee
    Posted 22 days ago
    If there is sufficient customer demand then the there is a chance to get support for Chinese Traditional, Chinese Simplified, and Korean languages re-instated.
    If the loss of these languages is causing hardship for your company, please contact your account rep/sales team and let them know.


  • 35.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 14 days ago
    Hello everyone,

    The new version is also unable to answer my snmp query :(

    Sample query for message queue count

    ----------------------- New Test -----------------------
    Paessler SNMP Tester - 20.2.4 Computername: PRTG Interface: 10.xx.x.xx
    1/12/2021 10:55:34 AM (6 ms) : Device: fqdn.local.host
    1/12/2021 10:55:34 AM (9 ms) : SNMP v2c
    1/12/2021 10:55:34 AM (11 ms) : Custom OID 1.3.6.1.4.1.393.200.130.2.2.1.1.8
    1/12/2021 10:55:34 AM (292 ms) : SNMP Datatype: SNMP_EXCEPTION_NOSUCHINSTANCE
    1/12/2021 10:55:34 AM (294 ms) : -------
    1/12/2021 10:55:34 AM (296 ms) : Value: #N SNMP_EXCEPTION_NOSUCHINSTANCE223
    1/12/2021 10:55:34 AM (298 ms) : Done

    ------------------------------
    ICDAS A.S
    ------------------------------



  • 36.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Broadcom Employee
    Posted 14 days ago

    esersolmaz

    That is a known issue in 10.7.4. We are currently working on a fix for this issue.

    SNMP queries for MTA statistics fail after upgrade to 10.7.4



    ------------------------------
    Strategic Support Engineer
    Broadcom
    ------------------------------



  • 37.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Broadcom Employee
    Posted 13 days ago
    285 is out and addresses the system locale issue and SNMP issues above amongst other things.


  • 38.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 8 days ago
    I installed the patch, and it helped a lot.​


  • 39.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Posted 2 days ago
    i have been trying to install it and keep getting the same error message

    Downloading sms-smtp-base-10.7.4-1.x86_64.rpm []
    https://swupdate.brightmail.com/products/smsapp/prod5/smg_10.7.4-13/sms-smtp-base-10.7.4-1.x86_64.rpm: [Errno 14] curl#18 - "transfer closed with 218956000 bytes remaining to read"
    Trying other mirror.


    Error downloading packages:
    sms-smtp-base-10.7.4-1.x86_64: [Errno 256] No more mirrors to try.

    </download time="2021-01-24 04:44:00 +0200" >
    2021-01-24 04:44:00 +0200 sms-appliance-release-10.7.4-13 was not downloaded.


    so yeah, no luck in installing it so far


  • 40.  RE: Latest Version Symantec Messaging Gateway 10.7.4

    Broadcom Employee
    Posted yesterday
    Yes, a number of people have already installed it.
    I'll assume that you have tried a number of times and you get the same results (I think they were testing some changes on the repo servers last week).

    Have you checked the logs?  There should be a clearer indication of the root cause of the failure (timeout?, connection closed? something else?)
    in there.

    Has your friendly IT team done anything "interesting" with firewall rules recently?

    If you can't find anything and all else fails, you should be able to download the ISO image and do a "local" update. (but definitely save this as a last resort)