Hi,
I had also opened a ticket with Broadcom regarding this issue, and today I got the following answer:
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Dear Customer,
Thank you for contacting Broadcom Technical Support.
It seems this error is known issue.
We will release fixed version of SMG in near future, but any kind of information such as release date and version are not determined yet.
Following steps will work as workaround.
- Restart following services on command line console.
- conduit
- Brightmail Engine
- MTA
Example:
service conduit restart
If the workaround is not working as expected, please reboot your SMG.
You can see guide and related document for SMG10.7
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/email-security/messaging-gateway/10-7-3.html
You can also get useful information from our community.
https://community.broadcom.com/home
We will close this case.
Regards,
Broadcom - Symantec Enterprise Division
https://support.broadcom.com/security
Original Message:
Sent: 06-30-2020 09:34 AM
From: Klaus Schroeder
Subject: Error "Integration protocol error: bmiEndMessage failed. Error is: SMG: fatal server error: other"
I got the same error q few minutes ago. After a reboot the gateway works fine.
Klaus
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NAFI Internehmensberatung GmbH & Co KG
Original Message:
Sent: 06-10-2020 02:52 AM
From: Martin Stirnberg
Subject: Error "Integration protocol error: bmiEndMessage failed. Error is: SMG: fatal server error: other"
Hello,
yesterday around 5 pm our Symantec SMG stopped relaying all emails. The message log was full with the following two errors - both errors for each email:
Date: | Wednesday, Jun 10, 2020 04:04:28 AM CEST |
Severity: | Error |
Host: | Local Host |
Log type: | MTA |
Description: | Integration protocol error: bmiEndMessage failed. Error is: SMG: fatal server error: other |
Date: | Wednesday, Jun 10, 2020 04:04:28 AM CEST |
Severity: | Error |
Host: | Local Host |
Log type: | MTA |
Description: | Deferring message: failed to filter message |