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  • 1.  External emails are received by outside recipient domains as spam

    Posted Dec 31, 2019 04:02 PM

    Hi,

     

    I have strange behviour it might be caused by misconfiguration of Symantec Messaging Gateway.

    Whenever the users send emails to the outside (external) recipients, the receipients are reporting that all the emails coming from my organization email are treated as spam emails.

     

    What could be the the issue with SMG? what are the configuration needed to be changed to solve the issue?



  • 2.  RE: External emails are received by outside recipient domains as spam

    Posted Dec 31, 2019 09:57 PM
    Did you check for domain health at mxtoolbox.com. Your may be blacklisted.


  • 3.  RE: External emails are received by outside recipient domains as spam

    Posted Jan 01, 2020 02:39 AM

    Hi Alexander,

     

    Yes, the domain is not blacklisted.

     

    Now I have the behaviour that emails are not reported as spam, except for one domain treating my domain as spam.

     

    Is there any relation to SMG for this issue? or this must be fixed in the receipient enviroment?

     

    Thanks



  • 4.  RE: External emails are received by outside recipient domains as spam

    Posted Jan 04, 2020 06:25 AM
    Then it aint your issue to control. If gmail, yahoo, hotmail ALL take your email no issue, then you will need to have the domain that is blocking you whitelist you. Also, are you sure that every single email you send to this particular domain is blocked, every. I ask cuz you may literally want to try many different types of mail to see what actually gets thru.