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  • 1.  SMG latest version v10.7.3 Unable to retrieve ThreatCon level

    Posted Apr 06, 2020 05:40 AM
    Edited by PINGMING CHEN Apr 06, 2020 09:14 PM
    Hello guys  :   
    Has anyone run into the same problem? And is there a fix or any workaround I can try? Thanks!

    DNS resolve & ping Okay 
    LOG :
    ERROR - Connect to /68.142.70.26:443 timed out
    Mar 31 2020 03:07:58 [BrightmailScheduler_Worker-29] [ThreatConManager] ERROR - Connect to /68.142.70.26:443 timed out
    Mar 31 2020 03:23:00 [BrightmailScheduler_Worker-7] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 03:37:48 [BrightmailScheduler_Worker-14] [ThreatConManager] ERROR - Connect to /68.142.70.26:80 timed out
    Mar 31 2020 03:52:48 [BrightmailScheduler_Worker-17] [ThreatConManager] ERROR - Connect to /68.142.68.26:443 timed out
    Mar 31 2020 04:07:49 [BrightmailScheduler_Worker-26] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 04:22:49 [BrightmailScheduler_Worker-49] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 04:37:48 [BrightmailScheduler_Worker-12] [ThreatConManager] ERROR - Connect to /68.142.70.26:80 timed out
    Mar 31 2020 04:52:59 [BrightmailScheduler_Worker-1] [ThreatConManager] ERROR - Connect to /68.142.68.26:443 timed out
    Mar 31 2020 05:07:49 [BrightmailScheduler_Worker-41] [ThreatConManager] ERROR - Connect to /68.142.68.26:443 timed out
    Mar 31 2020 05:22:59 [BrightmailScheduler_Worker-10] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 05:37:49 [BrightmailScheduler_Worker-26] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 06:07:49 [BrightmailScheduler_Worker-16] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 06:37:49 [BrightmailScheduler_Worker-19] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 06:52:48 [BrightmailScheduler_Worker-13] [ThreatConManager] ERROR - Connect to /68.142.70.26:443 timed out
    Mar 31 2020 07:07:48 [BrightmailScheduler_Worker-5] [ThreatConManager] ERROR - Connect to /68.142.68.26:443 timed out
    Mar 31 2020 07:37:48 [BrightmailScheduler_Worker-15] [ThreatConManager] ERROR - Connect to /68.142.68.26:443 timed out
    Mar 31 2020 07:52:48 [BrightmailScheduler_Worker-33] [ThreatConManager] ERROR - Connect to /68.142.70.26:443 timed out
    Mar 31 2020 08:22:48 [BrightmailScheduler_Worker-16] [ThreatConManager] ERROR - Connect to /68.142.68.26:80 timed out
    Mar 31 2020 08:37:48 [BrightmailScheduler_Worker-8] [ThreatConManager] ERROR - Connect to /68.142.68.26:80 timed out
    Mar 31 2020 08:52:49 [BrightmailScheduler_Worker-18] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 09:07:48 [BrightmailScheduler_Worker-35] [ThreatConManager] ERROR - Connect to /68.142.70.26:80 timed out
    Mar 31 2020 09:52:48 [BrightmailScheduler_Worker-36] [ThreatConManager] ERROR - Connect to /68.142.70.26:443 timed out
    Mar 31 2020 10:37:48 [BrightmailScheduler_Worker-5] [ThreatConManager] ERROR - Connect to /68.142.70.26:80 timed out
    Mar 31 2020 11:07:49 [BrightmailScheduler_Worker-34] [ThreatConManager] ERROR - Cannot retrieve the Symantec DeepSight ThreatCon file located at; http://securityresponse.symantec.com/avcenter/threatcon.zip. Please check that you have specified a valid DNS server.
    Mar 31 2020 11:52:48 [BrightmailScheduler_Worker-24] [ThreatConManager] ERROR - Connect to /68.142.68.26:80 timed out
    Mar 31 2020 13:07:48 [BrightmailScheduler_Worker-49] [ThreatConManager] ERROR - Connect to /68.142.70.26:443 timed out
    Mar 31 2020 13:22:48 [BrightmailScheduler_Worker-45] [ThreatConManager] ERROR - Connect to /68.142.68.26:80 timed out
    Mar 31 2020 13:37:58 [BrightmailScheduler_Worker-9] [ThreatConManager] ERROR - Connect to /68.142.68.26:443 timed out




  • 2.  RE: SMG latest version v10.7.3 Unable to retrieve ThreatCon level

    Posted Apr 13, 2020 02:07 PM
    same problem here
    Original Message


  • 3.  RE: SMG latest version v10.7.3 Unable to retrieve ThreatCon level

    Posted Apr 13, 2020 07:14 PM
    Same issue here
    Original Message


  • 4.  RE: SMG latest version v10.7.3 Unable to retrieve ThreatCon level

    Posted Apr 15, 2020 02:16 AM
    Answer from Support:

    Please be advised that the ThreatCon level is no longer being offered by Broadcom. As such this resource was not transitioned and is no longer available. The location on the SMG dashboard should be removed in a future release.
    Original Message


  • 5.  RE: SMG latest version v10.7.3 Unable to retrieve ThreatCon level

    Posted Apr 19, 2020 08:12 AM
    Ya  i noticed that threatcon failed months ago, the new version of smg will remove it from the front page (i am told).
    Original Message