Connection to Brightmail server [127.0.0.1:41000 ID:0] DOWN. Will attempt to reconnect. and Connection pool:

[Claudio Escobar]

Hello

I have SMG with one Control Center and seven scaners.  The email are in queued without sending. In logs I see that errors.

- Connection to Brightmail server [127.0.0.1:41000 ID:0] DOWN. Will attempt to reconnect.
- Unable to open new connection to Brightmail server [127.0.0.1:41000 ID:0].
- Connection pool: Could not connect to server.
- Connection pool: There is no free connection in pool and no server is ready for connection

I dont know if this errors are the root of the problem but they appears at the same time that the issue

Any idea.

Thanks

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Claudio Escobar
Business Continuity Chile
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[Steven R]

Claudio - 

Is this issue occurring on all the scanners? Have you tried restarting the "Brightmail Engine" service? 

You can do that in the control center interface (Administration > Configuration > Select a a scanner > Edit > Services)

Or at the command line "service mta restart".

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Strategic Support Engineer
Broadcom
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[Claudio Escobar]

Hi Steven

Yes all scaners not deliver mails

Not, we restart only MTA service.

This problem has occurred twice, the first time we update al virtual appliances to version 10.7.3-5, durring the procces and before to update all appliance, magically the problem was resolved without explanation.

The second time, we reboot all appliances and the mails was sent.

But we still dont know why this happen.

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Business Continuity
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[Steven R]

The next time this occurs, gather a diagnostics from one of the scanners before restarting services or rebooting. Then open a support case and attach the diagnostics so we can investigate this further.

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Strategic Support Engineer
Broadcom
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