Messaging Gateway

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  • 1.  Failed to Retrieve Data using SNMP

    Posted Jun 03, 2020 05:43 PM
    On the host where snmp MIBs are installed I try to get information from SMG without success. The error states "No Such Object available on this agent at this OID".

    I can translate SYMANTEC-EMAIL-SECURITY::queuedMessages to .1.3.6.1.4.1.393.200.130.2.2.1.1.8
    I can translate .1.3.6.1.4.1.393.200.130.2.2.1.1.8 to SYMANTEC-EMAIL-SECURITY::queuedMessages

    which is a proof that MIBs are installed correctly, but when I try to get using snmpwalk value using name or OID I get "No Such Object available on this agent at this OID".

    I even took trace and have a look using wireshark - SMG is replying "no such object"

    What could be the cause?

    version 10.6.3 (yes, I need to update but don't tell me it will solve my issue :D )


  • 2.  RE: Failed to Retrieve Data using SNMP

    Broadcom Employee
    Posted Jun 03, 2020 06:35 PM
    Simple Network Management Protocol (SNMP) Object Identifiers for Messaging Gateway
    https://knowledge.broadcom.com/external/article?articleId=161615

    From the document above, I worked out this command.

    snmpwalk -cpublic -v2c 127.0.0.1 -M/root/SMG_MIBS/ .1.3.6.1.4.1.393.200.130.2.2.1.1.8
    (Replace 127.0.0.1 with the IP of SMG)

    It should return the following results.

    iso.3.6.1.4.1.393.200.130.2.2.1.1.8.1 = Gauge32: 0
    iso.3.6.1.4.1.393.200.130.2.2.1.1.8.2 = Gauge32: 0
    iso.3.6.1.4.1.393.200.130.2.2.1.1.8.3 = Gauge32: 0
    iso.3.6.1.4.1.393.200.130.2.2.1.1.8.4 = Gauge32: 0
    (Where the trailing 0 is the number of messages in the queue)

    ------------------------------
    Strategic Support Engineer
    Broadcom
    ------------------------------

    Original Message


  • 3.  RE: Failed to Retrieve Data using SNMP

    Posted Jun 04, 2020 12:56 AM
    Believe me I've read this article before from top to bottom :)

    So, is it something wrong with my SMG? Could it be faulty?

    snmpwalk -cpublic -v2c 1IP-CONTROL-CENTER -M /usr/share/snmp/mibs/ .1.3.6.1.4.1.393.200.130.2.2.1.1.8
    SYMANTEC-EMAIL-SECURITY::queuedMessages = No Such Object available on this agent at this OID

    when I request some other info like:

    snmpwalk -v 2c -c public IP-CONTROL-CENTER DISMAN-EVENT-MIB::sysUpTimeInstance
    DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (50498562) 5 days, 20:16:25.62

    I get the answer...
    Original Message