Quarantine doubt

[Uriel Cedillo]

Hi Team

I write you because I have a question with respect to Email.Cloud.

One of my customers has acquired the solution Email Safeguard but on the Anti-Spam policies, we could not see the option to quarantine emails. Could you help me with this doubt, maybe I need to activate something that I don´t know or ¿which license my customer needs to activate the option to quarantine spam email?

Greetings!!

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[Presales Manager]
[Once Soluciones]
[Mexico]
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[Rudolf Torvenyi]

Hi, 

I had this issue. For me the solution was to contact support. They activate the quarantine for my tenant.

Rudolf

[Martin Line]

Rudolf is correct. Currently the only way to enable Quarantine is by contacting support, and it is only available where your domains have Address Registration enabled so that emails to unrecognised addresses are automatically rejected.

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Thanks
Martin
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[Uriel Cedillo]

Hi Martin.

As Rudolf said, today I have opened a ticket and now I´m waiting the activation on my service. 

Greetings!!!

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[Presales Manager]
[Once Soluciones]
[Mexico]
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[Uriel Cedillo]

Hi Rudolf

Thank´s for your help, today I have opened a ticket and now I´m waiting the activation on my service. 

Greetings!!!

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[Presales Manager]
[Once Soluciones]
[Mexico]
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