Blacklisted IP Address creating problem

[Andrea Crescimone]

Hi,

we have been experiencing problems with our mail server for a while, as it has been blacklisted by Symantec.

We are constantly checking our IP address (94.76.192.246) and it is considered with good reputation everywhere, except on Symantec.

Our customers keep complaining that their clients don't receive their emails and we don't understand why our server keeps being blacklisted.

Every day we use the IP reputation investigation tool, but everytime we check it again is blacklisted again and it doesn't give us any reason.

Please help us removing our IP address from your blacklist or give us any hint on how to fix this problem.

 

Thank you in advance.

Andrea Crescimone

[mbmillecam]

All I can tell you is that you will need to contact Symantec Support to assist you further. 

In researching this issue I have also found the below items:

 

Symantec Support "IP Blacklist Removal"
https://support.symantec.com/us/en/search.html?product=&locale=en_US&facet=&keyword=ip+blacklist+removal

Check IP Reputation
https://support.symantec.com/us/en/article.TECH89071.html

IP Address Investigation
https://ipremoval.sms.symantec.com/