Email not delivered in time or expired

[Rob Casabene]

Hi,

 

I have an on going problem recieving emails from a client, this has really been an issue for at least 6months

Sometime they dont get there at all or sometime 1 week later.

 

I've done a search for my clients MX record and they are using messagelabs.com

Who can I contact for help, I tried sending an email with the ip address and bounce back details but the support email doesnt work anymore.

I can't open a ticket because I'm not a symantec client.

 

Thanks in advance.

[CraigEV]

Rob, I know there is some transitioning happening between Symantec and Broadcom who bought them out, so maybe that's why your mails are bouncing back.

What I can suggest is that you open a support call with Symantec on behalf of the client. But you open it as if you're the client.

Thanks!