Email Security.cloud

  • 1.  problems receiving email

    Posted 11-11-2020 11:25 AM
    Hi Guys,
    some of our customers have problems receiving emails sent through the messagelabs server.
    Many emails don't even arrive.
    Our mail servers have the following IPs:
    88.79.202.65
    217.9.116.65
    88.79.202.50
    217.9.116.50
    217.78.136.50
    All IPs reputation good

    Please help so that our customers can receive the emails.

    Trace
    Route tracking to cluster8.eu.messagelabs.com [85.158.142.108]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.200.200
    2 5 ms <1 ms <1 ms 172.18.0.2
    3 <1 ms <1 ms <1 ms cne001.btnet.de [217.78.136.1]
    4 1 ms 1 ms 1 ms 62.214.112.241
    5 1 ms 1 ms 7 ms 62.214.108.221
    6 8 ms 8 ms 8 ms 62.214.37.134
    7 5 ms 5 ms 4 ms DE-CIX4.de.lambdanet.net [80.81.192.74]
    8 8 ms 8 ms 8 ms 62.4.69.47.de.mfnx.net [62.4.69.47]
    9 * * * Request timed out.
    10 6 ms 5 ms 5 ms mail233.messagelabs.com [85.158.142.108]
    11 16 ms 17 ms 16 ms mail233.messagelabs.com [85.158.142.108]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    and
    Route tracking to mail2.bemta25.messagelabs.com [46.226.52.10]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.200.200
    2 * * * Request timed out.
    3 1 ms <1 ms <1 ms cne001.btnet.de [217.78.136.1]
    4 1 ms 1 ms 1 ms 62.214.112.241
    5 1 ms 1 ms 1 ms 62.214.108.221
    6 11 ms 13 ms 11 ms 62.214.37.114
    7 12 ms 11 ms 12 ms lambdanet.bcix.de [193.178.185.39]
    8 14 ms 13 ms 13 ms ae7.irt1.han87.de.as13237.net [217.71.96.134]
    9 13 ms 13 ms 13 ms 217.71.96.15
    10 16 ms 16 ms 16 ms ae7.irt1.fra19.de.as13237.net [217.71.96.12]
    11 16 ms 16 ms 17 ms 62.4.69.47.de.mfnx.net [62.4.69.47]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.