Email Security.cloud

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  • 1.  ip mailer blocked everyday

    Posted Jan 21, 2022 03:46 AM

    Hi,

    We're a french company, which provides insights for customers. We use to send daily alerts on subjects to them by email, and we recently had to change one of our servers on november.
    Public IP of this server is not blacklisted anywhere, except by Broadcom reputation service, which impacts a common client. SPF is okay.

    We have submitted several removal requests on https://ipremoval.sms.symantec.com/lookup, but we keep getting blacklisted by your services everyday.
    Could you investigate further ? To avoid this situation in the future.

    Public IP is : 149.202.188.73

    Thanks for your help on this.

    Guillaume



  • 2.  RE: ip mailer blocked everyday

    Broadcom Employee
    Posted Jan 28, 2022 04:27 AM
    I think this is resolved now, but for the benefit of the community: that removal URL relates to Symantec Messaging Gateway (SMG), not Email Security.cloud, so any similar future queries should be in an SMG forum.

    Paul
    Original Message