Email Security.cloud

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  • 1.  553 Message Filtered

    Posted Nov 11, 2019 10:16 PM

    If we are not a Symantec Customer, how do we stop your software from marking all mail as filtered?

    Have tried to reach out to customers who use Symantec, but the process is too slow / no response from Symantec.

    Checked IP block page, but we are not blocked, only the domain which does not have a lookup.

    It would be great for Symantec to have a page that we could look up.

     

    Thanks

     

     

    John

     

    Reported error:

    550 5.0.350 Remote server returned an error -> 553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)



  • 2.  RE: 553 Message Filtered

    Posted Nov 12, 2019 10:52 AM

    I have referenced this comment from a similar post:

    https://www.symantec.com/connect/forums/issue-delisting-ip#comment-12223991

    **

    Hello all,

    Please note the https://ipremoval.sms.symantec.com/  site is not managed by the Email Security Cloud team, as it can also include listings by Symantec Messaging Gateway product.  Please follow the intructions therein for any de-listings.

    If you believe your email has been stopped by email security.cloud error, see the following:

    If you have seen your mail stopped with a 553 message filtered error this means we have deemed that mail to potentially be spam and have stopped it as such.

    If you believe we have stopped this incorrectly and you are a Symantec Email Security.Cloud client please follow this process in order to address this issue.

    https://support.symantec.com/en_US/article.TECH233678.html

    If you believe we have stopped this incorrectly but you are not a Symantec client we can still assist you. Please follow the process in this link

    https://support.symantec.com/en_US/article.TECH82881.html



  • 3.  RE: 553 Message Filtered

    Posted Nov 12, 2019 05:15 PM

    Hi mbillecam,

     

    Thanks for the reply.  Unfortunately we have followed this process approx 40 hours ago and attached a sample of the blocked mesage to a brightmail email address , but we do not recieve a response and our mail is still blocked.

    A few of our blocked mail recipients have contacted Symantec 24 hours ago, but nothing has changed.