Workspace Profiles

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  • 1.  Symantec Workspace Virtual Profiles

    Posted Oct 13, 2009 02:13 AM
    Hi
    I know this is wrong forum, but there is not forum for Virtual Profiles.
    I have a issues with v. 6.1.2x86. I can't install it , installation stop Error 1920. Service 'RTO Virtual Profiles' (RTOLogonService) failed to start.
    I also have a RTO version 2.0.2, there is no errors.
    -Petri



  • 2.  RE: Symantec Workspace Virtual Profiles

    Posted Oct 13, 2009 05:39 PM

    Three points.
    One. If you already have RTO 2.0.2 on your system you cannot install SWP. --thay are essentially the same thing.
    Two. You cannot upgrade from one verison to another.  You have to uninstall and then reinstall.

    Three. There is a hotfix that is needed in order to run Workspace Profiles successfully.  It is http://support.microsoft.com/kb/922582.  
    If that is not the problem, you could check the event log to see if anything useful is there.  Licensing issues will typically show up in the event log. 

    Note: in some instances when the installation fails, the services might not be rolled back completely following an uninstall.  Try the following from a command line to completely remove any remnants:

    sc delete rtologon
    sc delete rtologonservice

    Then retry the installation.
    No reboot is necessary after running the above commands.
     



  • 3.  RE: Symantec Workspace Virtual Profiles

    Posted Oct 13, 2009 06:36 PM
    There is a forum for Workspace Profiles - and your post is now there...