Error While adding software in software catlog

[Vibhav Thukrul]

Hi All,

 

Error While adding software in Software Catalog.An error has been occurred during validation of software library check.

 

# We accessed Altiris Console > Settings > All Settings > Software > Software Catalog and Software Library Settings > Software Library Configuration 
# The UNC path mentioned here is \\ServerName\SoftwareLibrary , when we clicked on 'Validate' we got an error, 'The specified software library directory does not exist'.

#Screenshots attached. 

 

Request you to help on the same.

 

 

[Alex Hedley]

Does “\\ServerName\SoftwareLibrary” exist? Can you navigate to it in Windows Explorer on the NS and from another machine? Is it broadcasting as a share?

[Vibhav Thukrul]

Yes “\\ServerName\SoftwareLibrary” it's exit, but we are not using this option.

We are using -Source: Access package from a directory on the Notification server, and this option is not working.

While accessing we are facing error, PFA screen shot for the same.

 

 

 

[Alex Hedley]

What is the error in the logs for that screen?

[Vibhav Thukrul]

As checked, now we are trying to access console from- http://IP address/Altiris/Console it's working properly.

but while accessing from- http://Hostname/Altiris/Console getting same error

[Igor Perevozchikov]

Please check existing discussion about same error with potential solution

• https://www.symantec.com/connect/forums/import-software-specified-directory-does-not-exist

Also try to use a FQDN of server in UNC name of software library.