Altiris Software Dev Kit (ASDK)

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  • 1.  Symantec Management Agent v8 icon Disappears from tool bar

    Posted Aug 31, 2016 10:57 AM

    First time I see this issue. After I pushed several software to a machine I notice that the Icon in the computer was gone, but the agent services was still running. So I did the following steps:

    I went to C:\program Files\ Atiris\ Atiris Agent.. and I tried to restart the program by clickin AeXAgentActive.exe. and nothing happen

    Them I went to Services and restart the Agent from there so After I restar then I click AeXAgentActive.exe and the icon appear, but for a few seconds them it was gone, I did this procedure for several minutes without a luck. I'm running Windows 7 SP1 in the computer. Is there a way to fix this issue without uninstalling the Agent? 

     

    Thank you!!



  • 2.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Posted Sep 01, 2016 03:22 AM

    The Task Icon is enabled for this group of computers in Targeted Agent Settings?



  • 3.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Broadcom Employee
    Posted Sep 01, 2016 04:36 AM

    Check registry whether "EnableTrayIcon" = "1" or not. If it equals "0", then as cheldt said above, check "Targeted Agent Settings" policies.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent]"EnableTrayIcon"=dword:00000001



  • 4.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Posted Sep 01, 2016 06:22 AM

    Check the agent log, the Remote Altiris Agent Diagnostics tool is useful for this:

    http://www.symantec.com/docs/HOWTO95133

    Or Remote Symantec Management Agent Diagnostics:

    http://www.symantec.com/docs/HOWTO84146



  • 5.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Posted Sep 01, 2016 02:13 PM

    Hello guys,

    Thank you for replying back..

    Cheldt..... what's the path to get to Target Agent Settings? I cannot find these settings.  Tank you!

    Igor........ I checked in the registry and the EnableTrylcom is showing "1" 

    Andy....... I when to the site you has suggested and downloaded the Tool, I will used later today and will let you guys know how it went.

     

    Thank you so much for the info.

     



  • 6.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Posted Sep 01, 2016 02:15 PM

    Hi Cheldt,

    What is the path to get to Tasget Agent Settings? I cannot find it?

     

    Thank you for replying back.



  • 7.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Posted Sep 01, 2016 02:17 PM

    Hello Igor,

     

    I went to the Registry and the EnableTraylcon is showing "1" 

    I cannot find the Target Agent Settings. so I haven't check there yet.

    Thank you for replying back.!!



  • 8.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Posted Sep 01, 2016 02:18 PM

    Hi Andy,

     

    I went to the site you posted here and download it the tool, I will give a try later today and let you guys know

    the resutl.

     

    Thank you for replying back.



  • 9.  RE: Symantec Management Agent v8 icon Disappears from tool bar

    Posted Sep 01, 2016 06:34 PM

    Settings > Agents/Plug-ins > Symantec Management Agent > Settings > Targeted Agent Settings > [Policy name} > "User Control" Tab > User options > Show client tray icon.