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  • 1.  ServiceDesk 7.5.1 Security Permissions

    Posted Apr 26, 2017 10:27 AM

    I am trying to find the proper mix of permissions to allow some of our advanced HelpDesk users to be able to do the following: 1) Bulk Close Incidents, 2) Create, Modify & Delete SubTasks and 3) Create, Modify & Delete items in the Incident Classification Trees.  I have tried several iterations of adding permissions to a new group, adding some of the permissions from the OOB Admin group permissions, but have failed at finding the exact ones I need.  if anyone out there has setup a group similar to this I would appreciate an info you have on this.

     

    Thank You



  • 2.  RE: ServiceDesk 7.5.1 Security Permissions

    Posted Apr 26, 2017 12:05 PM

    1) Bulk Close Incidents

    Is it a Group (AD or PM) of specific Users, if you go to Admin Service Catalog settings and assign the Group the given rights to see that in Submit tab



  • 3.  RE: ServiceDesk 7.5.1 Security Permissions

    Posted Apr 26, 2017 01:31 PM

    It's a group in SD, not AD, that did it for Bulk Close, thank you Alex.