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Failed to insert bulk alerts, requeue whole batch: 1

  • 1.  Failed to insert bulk alerts, requeue whole batch: 1

    Posted Oct 30, 2020 10:57 AM
    Edited by Dale Anderson Oct 30, 2020 11:05 AM
    Hello all the many administrators working with Altiris NS.

    We have an ERROR that keeps coming up and don't know how to solve it.

    When this error does come up it essentially slows the NS down to a halt, at least crippled,  until it is cleared.  Sometimes it will clear itself  but most of the time a restart of the "Altiris Event Engine" service clears it.  Here is what we see in the Altiris Event log:

    Failed to insert bulk alerts, requeue whole batch: 1

     

    Database context does not have open connection.

       [Altiris.Database.DeadDatabaseContextException @ Altiris.Database]

       at Altiris.Database.DatabaseContext`1.ThrowIfInvalid(Boolean checkIsOpen)

       at Altiris.Database.DatabaseContext`1.GetContextImpl(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)

       at Altiris.Database.DatabaseContext`1.GetContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)

       at Altiris.NS.DataAccessLayer.Implementation.Altiris_EventConsole_DataAccessLayerBaseDataAccessDal.spGetExistingAlerts(ICollection`1 guids)

       at Altiris.EventConsole.BusinessLogic.Alerts.SaveAlerts(ICollection`1 alerts, Boolean checkExisting)

       at EventEngine.EngineService.EventEngineAlertRunner.ProcessBulks(IMeasureOperation cp, ICollection`1 batch)

     

    Exception logged from:

       at EventEngine.EngineService+EventEngineAlertRunner.ProcessBulks(Altiris.NS.Logging.EventLog+IMeasureOperation, System.Collections.Generic.ICollection<Altiris.EventConsole.DataStructures.Alert>)

       at Altiris.EventConsole.BusinessLogic.EventEngineExtensions.Launch<T>(Altiris.EventConsole.BusinessLogic.QueueBatch<T>, System.Action<Altiris.NS.Logging.EventLog+IMeasureOperation,System.Collections.Generic.ICollection<T>>, System.Func<Boolean>, String, String, String, Int32, Int32)

       at EventEngine.EngineService+EventEngineAlertRunner.LaunchBulks(Boolean, Int32)

       at EventEngine.EngineService+EventEngineAlertRunner.PerformDone(Int32)

       at Altiris.EventConsole.BusinessLogic.EventEngineBatchedRunner<T>.PerformWork()

       at Altiris.Diagnostics.Threading.DiagnosticsThreadRunner.PerformWakeup()

       at Altiris.Diagnostics.Threading.DiagnosticsThreadRunner.PerformLoop(System.Threading.Thread, Int32, System.Threading.WaitHandle[], Int32)

       at Altiris.Diagnostics.Threading.DiagnosticsThreadRunner.RunnerThreadProc()

       at System.Threading.ThreadHelper.ThreadStart()

    This is a brand new system from ground up.  Nothing was imported over everything was re-created...
    8.5RU4 installed
    SMP is the only server in this Altiris Environment .  It services other Altiris Client Windows servers  and workstations.  We are utilizing the Monitor Solution on this SMP.  Event console is working.  SNMP traps are being sent to this SMP. All that seems to be working. Patch Management is used.  On this environment we are using the Client Task Scheduler to try and alleviate some of the load off of the Task Server.

    If you need more log information please let me know.  

    We have in all our years of working with Altiris have not come upon this until this year after the 8.5RU4 upgrade from RU3.

    There have been a few strange things happen..

    Dale



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