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cannot receive syslog event from Symantec Web Gateway 5.2.5

  • 1.  cannot receive syslog event from Symantec Web Gateway 5.2.5

    Posted Feb 07, 2018 02:10 PM

    Hi everyone,

     

    We are trying to configure Symantec Web Gateway version 5.2.5 to forward syslog event to a centralized syslog server (based on RHEL 7).

    Syslog server has been configured on Administration > Configuration > Syslog but we never see the syslog event from Symantec on Syslog server. Facility is set as local07. Appliance has been reboot as well.

    is there any tool that can help to troubleshoot this issue from Symantec? Or any configuration setting that we need to set/check further?

     

    really appreciate for your help,

    Regards,

    Anh



  • 2.  RE: cannot receive syslog event from Symantec Web Gateway 5.2.5

    Posted Mar 19, 2018 04:41 PM

    Have you run packet captures between the two devices? Or is there a firewall between the two which may be blocking this traffic?