ProxySG & Advanced Secure Gateway

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CAS configured but Traffic is not being Sent

  • 1.  CAS configured but Traffic is not being Sent

    Posted 09-28-2020 04:09 PM
    Hello All ,

    I have two CAS and Two Proxy appliances where i want configure all of them in HA .
    So i tried to include both cas in one icap group . 
    but thats not working , i cant see any traffic in cas .

    Please suggest


  • 2.  RE: CAS configured but Traffic is not being Sent

    Broadcom Employee
    Posted 30 days ago
    Hi Neha,

    The ICAP group should not have any affect on you not seeing the traffic. I would verify the following:

    • Verify that the health check on the ProxySG of both CAS devices are healthy
    • Verify that at least one CAS has a weight greater than 0 in the ICAP group
    • Verify through a policy trace or packet capture that the traffic you are testing with is making it through the ProxySG that you think it is
    • Verify through a policy trace that the traffic you are testing with is pure HTTP, or if it is HTTPS, that it is being SSL decrypted (you see GET or some other HTTP method instead of unknown ssl)
    • Verify through a policy trace that the you are both
      • matching a rule to perform response analysis
      • not matching a rule to override the response analysis rule
    Hope this helps!


  • 3.  RE: CAS configured but Traffic is not being Sent

    Posted 30 days ago
    Hello Neha
    Do You have indication of that  ICAP group in policy f.e. VPM (Web Content Layer)?
    Please look at
    https://techdocs.broadcom.com/content/dam/broadcom/techdocs/symantec-security-software/web-and-network-security/proxysg/common/CA_SG_MA_Integration_Guide_v24.pdf    -> page 40
    Best regards


  • 4.  RE: CAS configured but Traffic is not being Sent

    Posted 30 days ago
    Hello All

    Reply On behalf 
    after we check the logs we get the listed error.
    i am sending some of them please evaluate.

    2020-09-17T21 39 12.929195+00 00 CAS avservice[12695] ERROR     SubscriptionLicenseNotifier received error 500 Error subscription.es.bluecoat.com Name or service not known for 'https //subscription.es.bluecoat.com/islicense/database'
    2020-09-17T21 39 14.008285+00 00 CAS avwatchdog[12593] ERROR     SubscriptionLicenseNotifier received error 500 Error subscription.es.bluecoat.com Name or service not known for 'https //subscription.es.bluecoat.com/islicense/database'
    2020-09-17T21 39 16.934756+00 00 CAS avservice[12695] ERROR     SubscriptionLicenseNotifier received error 500 Error subscription.es.bluecoat.com Name or service not known for 'https //subscription.es.bluecoat.com/islicense/database'
    2020-09-17T21 39 18.011805+00 00 CAS avwatchdog[12593] ERROR     SubscriptionLicenseNotifier received error 500 Error subscription.es.bluecoat.com Name or service not known for 'https //subscription.es.bluecoat.com/islicense/database'
    2020-09-17T21 39 20.940068+00 00 CAS avservice[12695] ERROR     SubscriptionLicenseNotifier received error 500 Error subscription.es.bluecoat.com Name or service not known for 'https //subscription.es.bluecoat.com/islicense/database'
    2020-09-17T21 39 22.014757+00 00 CAS avwatchdog[12593] ERROR     SubscriptionLicenseNotifier received error 500 Error subscription.es.bluecoat.com Name or service not known for 'https //subscription.es.bluecoat.com/islicense/database'
    2020-09-17T21 39 24.946309+00 00 CAS avservice[12695] ERROR     SubscriptionLicenseNotifier received error 500 Error subscription.es.bluecoat.com Name or service not known for 'https //subscription.es.bluecoat.com/islicense/database'






    Thanks & Regards

    Rishav Shrivastava | Technical Consultant

    +91 9511965267

    rishav.shrivastava@sattrix.com


     

    Planned Leave : None

    SATTRIX Desc


        




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