ProxySG & Advanced Secure Gateway

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Bluecoat Categories not available .

  • 1.  Bluecoat Categories not available .

    Posted 09-28-2020 04:08 PM
    Hello All ,

    I have configured bluecoat butwhile making policies i am getting the error :
    Categories defined by System:
    none
    pending
    unavailable
    unlicensed

    Please guide what could be the issue ?


  • 2.  RE: Bluecoat Categories not available .

    Broadcom Employee
    Posted 30 days ago
    HI Neha,

    Is this an actual error? or are you only getting the System categories to show when trying to make policy in the VPM? The Blue Coat categories do take some time to install, and so you may need to wait an hour after starting the initial database download to be able to see the categories.

    If this is a specific error, can you provide a screenshot?

    Thanks


  • 3.  RE: Bluecoat Categories not available .

    Posted 30 days ago
    Hello Jacob , Roman 

    Reply on Behalf 
    We are unable to so because of the following .
    Database is showing the error of 401 and not getting downloaded .
    How to get BCWF credentials again without reseting the device .

    error code 401



  • 4.  RE: Bluecoat Categories not available .

    Posted 30 days ago
    Hello Neha
    Please check that proxy has correct license, next check that Bluecoat databse is enabled and downloaded correctly
    Best regards