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Issue after install License - "Error registering hardware"

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  • 1.  Issue after install License - "Error registering hardware"

    Posted 14 days ago
    Hi,

    I have this problem installing the proxysg license, the message error is  "Error registering hardware"


    SGOS 6.7.4.14 Proxy Edition

    Has it happened to you?

    Thx!


  • 2.  RE: Issue after install License - "Error registering hardware"
    Best Answer

    Broadcom Employee
    Posted 10 days ago
    Hi roldan01,

    Is this physical or virtual SG? Support may be able to pinpoint exactly what the issue is, but I would try loading the license manually if this is a physical SG. To retrieve the license, log into the Symantec Enterprise Support Portal and click on My Entitlements

    From there, search for the serial number of the device. Once found, click the ribbon icon under "License"


    On the next screen, click "Generate New Key"



    A .bcl file should download. That is the license file.

    Next, navigate to the same screen you posted (Maintenance > Licensing > Install) and choose Install License Key from [Local File].

    Find the .bcl and open it.

    Hope that helps!


  • 3.  RE: Issue after install License - "Error registering hardware"

    Posted 10 days ago
    Hi Jacob,

    Is a physical SG, after downloading and installing the license, within a few hours the expiration of the Add-ons was successfully updated.

    Many thanks! :)

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