ProxySG & Advanced Secure Gateway

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  • 1.  DRTR Rating Health Check issue

    Posted Aug 03, 2020 03:34 AM
    Hello,

    We are seeing a warning in Proxy Health Checkups as below.



    DRTR rating service check-up is showing as OK for some IPs. If we open the events, we are seeing as below:

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Domain name: webpulse.es.bluecoat.com DNS status: success
    Enabled OK for some IPs UP
    IP address: 3.0.107.1 Enabled OK UP
    Last status: Success.
    Successes (total): 572 (last): Mon, 03 Aug 2020 07:24:14 GMT (consecutive): 1
    Failures (total): 0 (last): Never (consecutive): 0 (external): 0
    Last response time: 585 ms Average response time: 348 ms
    Minimum response time: 186 ms Maximum response time: 5232 ms

    IP address: 52.65.118.140 Enabled OK UP
    Last status: Success.
    Successes (total): 574 (last): Mon, 03 Aug 2020 07:24:15 GMT (consecutive): 1
    Failures (total): 0 (last): Never (consecutive): 0 (external): 0
    Last response time: 1295 ms Average response time: 995 ms
    Minimum response time: 553 ms Maximum response time: 70034 ms

    IP address: 54.64.46.133 Enabled Check failed DOWN
    Last status: Invalid response.
    Successes (total): 556 (last): Sun, 02 Aug 2020 13:59:08 GMT (consecutive): 0
    Failures (total): 5102 (last): Mon, 03 Aug 2020 07:27:43 GMT (consecutive): 20 (external): 0
    Last response time: 969 ms Average response time: 1010 ms
    Minimum response time: 489 ms Maximum response time: 4303 ms

    -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Also, we are able to ping the above IP (54.64.46.133) from the proxy. This issue is shown up all of a sudden.
    Can someone help us?


    Thanks,
    Rahul V


  • 2.  RE: DRTR Rating Health Check issue

    Posted Aug 03, 2020 08:43 AM
    Hi,

    This is very common it got failed to one of tthe IPs , i don't think so it will impact your production nor your clients.

    This is very much common.

    Kindly check your internal cas is configured properly or not?





  • 3.  RE: DRTR Rating Health Check issue

    Posted Aug 03, 2020 10:12 AM
    Hello Shaikh,

    Thanks for your reply.
    Can you please let me know where can I find said configuration?

    Thanks,
    Rahul


  • 4.  RE: DRTR Rating Health Check issue

    Posted Aug 03, 2020 11:59 AM
    Hi,

    It is very easy config nothing much , you can find this config in CAS configuration guide.





  • 5.  RE: DRTR Rating Health Check issue

    Posted Aug 03, 2020 12:05 PM
    Hi Rahul,

    Please type the below url


    Content Analysis 3.0 Administration Guide - Broadcom Inc.