IT Management Suite

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IT Management Suite 8.6 is now available

  • 1.  IT Management Suite 8.6 is now available

    Broadcom Employee


  • 2.  RE: IT Management Suite 8.6 is now available

    Posted 02-17-2021 03:48 AM
    Wow - that's a lot of known issues!
    I was debating whether to wait for 8.6 or to go to 8.5 RU4 first - seems I don't have a choice so I'll get on with RU4....
    Regards
    Martin

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    Bangor University
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  • 3.  RE: IT Management Suite 8.6 is now available

    Broadcom Employee
    Posted 02-17-2021 07:20 AM

    Please pay attention to the note at the ITMS 8.5 RU4 release notes > known issues:

    This document includes only the issues that were found within the IT Management Suite version 8.5 RU4.
    For more information about the known issues in IT Management Suite 8.5, see the following release notes:
    Asset Management Suite 8.5 Release Notes
    Client Management Suite 8.5 Release Notes
    Server Management Suite 8.5 Release Notes

    What I'm trying to say is that the list is pretty much the same for 8.5 RU4 and for 8.6.
    In ITMS 8.6 release notes, we haven't documented only the issues that were found in 8.6, we also keep listing the issues that were found in previous releases (8.5, 8.1).



  • 4.  RE: IT Management Suite 8.6 is now available

    Posted 02-17-2021 07:30 AM
    Ah - I see - so there are a large number of issues that you've know about for a while and still haven't fixed!! ;-)
    Thanks for clarifying!
    Regards
    Martin

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    Bangor University
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  • 5.  RE: IT Management Suite 8.6 is now available

    Posted 02-18-2021 10:08 AM
    MrSoapsud,

    I'd recommend actually reading all the known issues, a lot of them stem from OS and environment related issues.


  • 6.  RE: IT Management Suite 8.6 is now available

    Posted 02-18-2021 10:48 AM
    most of these errors are old - also most are related to old software being run on workstations.
    I will be upgrading form 8.5ru4 to 8.6 this week

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    Altiris Admin since 2002
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  • 7.  RE: IT Management Suite 8.6 is now available

    Posted 02-18-2021 04:52 PM
    I did the upgrade smp8.8ru4 to smp8.6ga - took about 3 hours for the upgrade plus upgrading the agents on my 20 site servers.

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    Altiris Admin since 2002
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  • 8.  RE: IT Management Suite 8.6 is now available

    Posted 02-19-2021 01:35 PM
    We have ours set for march 5th, smooth sailing for you on everything? I seem to hit the struggle bus with imaging after the last 3 upgrades.

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    Aspirus
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  • 9.  RE: IT Management Suite 8.6 is now available

    Posted 03-02-2021 11:23 AM
    I have seen new Versions on Workflow and Servicedesk Solution also, but I struggle to find them in the Release Notes.

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    WBS IT-Service GmbH
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  • 10.  RE: IT Management Suite 8.6 is now available

    Broadcom Employee
    Posted 03-04-2021 08:43 AM

    Hi Matthias,

    Workflow Release Notes are the part of general ITMS 8.6 Release Notes.
    Service Desk 8.6 Release Notes are here: ServiceDesk 8.6 Release Notes


    Thanks,
    Dmitri.




  • 11.  RE: IT Management Suite 8.6 is now available

    Posted 03-04-2021 03:02 PM
    Edited by Network23 03-04-2021 03:03 PM
    Be aware that Symantec ServiceDesk will be considered EOL, effective March 31, 2022

    Original Message:
    Sent: 03-02-2021 11:23 AM
    From: Matthias Foerstemann
    Subject: IT Management Suite 8.6 is now available

    I have seen new Versions on Workflow and Servicedesk Solution also, but I struggle to find them in the Release Notes.

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    WBS IT-Service GmbH



  • 12.  RE: IT Management Suite 8.6 is now available

    Posted 03-05-2021 04:03 PM
    Is there an article that speaks to ServiceDesk being EOL by March 31, 2022?  Would like to be directed to it if that is the case?

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    Growmark| Inc
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  • 13.  RE: IT Management Suite 8.6 is now available

    Posted 03-10-2021 02:57 PM
    The upgrade and post upgrade instructions used to be included in the release notes but I don't see them for this upgrade.  Have upgrade instructions been moved elsewhere?

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    Kelly Services
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  • 14.  RE: IT Management Suite 8.6 is now available

    Broadcom Employee
    Posted 03-11-2021 11:58 AM

    Hi Joe,

    have you checked this section?

    General Installation and Upgrade Information

    You may also want to review Symantec IT Management Suite 8.6 unsupported solution upgrade issues.

    Thanks,
    Dmitri.




  • 15.  RE: IT Management Suite 8.6 is now available

    Posted 03-11-2021 02:04 PM
    Yes, I've read that section.  It does not include any upgrade instructions, only info about supported upgrade paths and the resulting agent info when complete.

    In prior releases there were details instructions including a pre-install checklist, steps required to perform the update, and all the steps required after the update such as enabling site server and client agent upgrade policies.  I can't find any of this for 8.6.

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    Kelly Services
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  • 16.  RE: IT Management Suite 8.6 is now available

    Broadcom Employee
    Posted 24 days ago
    Hi Joe,

    this information is now part of general ITMS upgrade instructions - you can find corresponding documentation updated to 8.6 specifics here: https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/it-management-suite/ITMS/Getting-Started/Upgrading_IT_Management_Suite_11/about-upgrade-paths-of-it-management-suite-v71329564-d783e6171.html

    Thanks,
    Dmitri.