Do you see anything useful in the scan log?
"C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\STPatchAssessment.log"
You might also try setting the logging on the client to verbose/trace/debug and running the scan to see if there is anything that would help.
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Event Logging\LogFile, set Severity to FF (hex) - 7 is the default to return it to.
Original Message:
Sent: Jan 12, 2022 01:03 PM
From: Hagai Nachmani
Subject: Windows System Assessment Scan fails with Exit Code: 4
Hi Chris.
Thanks for your reply.
Found the target, added the certs, ran the scan again, and same result (failed) ☹
I notice that it's only for targets below Win10... could it be due to some Microsoft change in the legacy OSs somehow?
Are you currently with Win7 or Win2003/8/r2 and able to connect without any issues?
Machines are connected to NS and TS using HTTPs , all seems to be OK, tasks are running, but Scan assessment keeps failing ... weird...
Tnx,
Hagai
---------------------------------------------------------------------
A member of the Intel Corporation group of companies
This e-mail and any attachments may contain confidential material for
the sole use of the intended recipient(s). Any review or distribution
by others is strictly prohibited. If you are not the intended
recipient, please contact the sender and delete all copies.
Original Message:
Sent: 1/12/2022 11:30:00 AM
From: Chris Farrell
Subject: RE: Windows System Assessment Scan fails with Exit Code: 4
HI Hagai - on an enpoint that is failing with exit code 4, verify that the certs are in the scan tools folder. The default location is:
C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache
If not, try copying into that folder and re-running the assessment scan.
Original Message:
Sent: Jan 11, 2022 10:29 AM
From: Hagai Nachmani
Subject: Windows System Assessment Scan fails with Exit Code: 4
Hi Experts, I have some old Windows targets, that recently the "System Assessment Scan" is failing.
I understand that is has to do with the certificates. so I tried pushing my certs according , but no luck.
even tried following the steps below in this KB, and still no luck.
Machines are in WorkGroup.
Any Suggestions?
tnx,
Hagai
Found this KB:
Windows System Assessment Scan fails with Exit Code: 4
Broadcom | remove preview |
| Windows System Assessment Scan fails with Exit Code: 4 | Resolution Review one of the following methods of resolution: Download the following two certificates and place them in the WindowsVunlnerabilityScan folder on the Notification Server. The default path is C:\Program Files\Altiris\Patch Management\Packages\WindowsVulnerabilityScan Advisory : Certificates will be downloaded automatically to the endpoints and installed during the vulnerability assessment scan on schedule following the replication of the scan package to the Package / Site Servers for deployment to end-points. | View this on Broadcom > |
|
|