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PXE boot process not working

  • 1.  PXE boot process not working

    Posted 06-15-2020 10:15 PM
    We are having a problem with our PXE boot.  It gets an IP address from the server and seems to go through the boot process but freezes before the "Loading Drivers" window appears or loads.

    It is a Dell 5401 laptop.

    Thank you.



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    Macomb Intermediate School District
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  • 2.  RE: PXE boot process not working

    Posted 06-16-2020 09:01 AM
    I've heard of a similar issue with SCCM. Is 'secure' boot enabled? If it is, disable it and attempt again.


  • 3.  RE: PXE boot process not working

    Posted 06-17-2020 07:09 AM
    Which version are you on? 8.5 ru3 does not care if your image was created from bios device and is now trying to apply to a uefi one. Have you imaged these devices in the past? Can you access the logs on the device after it fails to check them? 


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    Sent from Workspace ONE Boxer





  • 4.  RE: PXE boot process not working

     
    Posted 06-17-2020 02:00 AM
    Do you know what driver you have loading?
    You may need to update the Network driver in the WinPE.
    https://www.dell.com/support/article/en-us/sln312414/dell-command-deploy-driver-packs-for-enterprise-client-os-deployment?lang=en#WinPE
    https://www.dell.com/support/article/HOW13364/en
    5401 A07 (06/09/2020)

    https://www.dell.com/support/article/en-us/how16981/latitude-5401-windows10-driver-pack?lang=en

    Troubleshooting steps that may be helpful: https://knowledge.broadcom.com/external/article/165162/how-to-identify-and-resolve-network-adap.html
    https://knowledge.broadcom.com/external/article/181697/troubleshooting-drivers-and-driver-issue.html
    https://knowledge.broadcom.com/external/article/178788/adding-custom-drivers-for-winpe-in-ghost.html