Client Management Suite

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Shared Guid

  • 1.  Shared Guid

    Posted 07-10-2019 07:06 AM

    Ok so I am battling a few issues here...

     

    I have an automation policy enabled that emails me on "Shared Guid". I have received these for a while and have never truely acted upon it but today, I took a look and it seems that 2 machines have received the same guid and I just cant figure out how to get them to reset and grab a new guid. 

     

    any help appreciated...



  • 2.  RE: Shared Guid

    Posted 07-10-2019 09:20 PM

    Suspect that in case of shared guid they already should be merged into 1 resource.

     

    To reset GUID you can run command line on managed computer 

    "C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe" /resetguid

    or via RAAD tool https://support.symantec.com/us/en/article.HOWTO9637.html (to make sure that their GUID is identical, etc.)

     

    Also there is article about Shared guids (probably you've already seen them) 

    https://support.symantec.com/us/en/article.howto49693.html

    https://support.symantec.com/us/en/article.howto93988.html

     



  • 3.  RE: Shared Guid

    Posted 08-30-2019 10:05 AM

    Sorry had a few vacations so im finally back at this!

    so it is interesting... /resetguid does not reset the guid but just grabs the guid from the server again.

    There is a report labeled "Duplicates that Cannot be Merged" - and it seems they have redundant mac addresses (due to an external USB NIC)...

     

    I havent tried RAAD but will give that a shot.

    Ive seen the shared guid links, but will check them out again. Thx