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  • 1.  updated package task still installs old

    Posted Aug 04, 2021 07:28 PM
    I updated a package with an updated vendor release. The package servers have them, but client PC's that still have the old version in its software delivery\ folder execute that version. I did do an update distribute points after updating the package.

    ???

    Thank you

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    Giles
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  • 2.  RE: updated package task still installs old

    Broadcom Employee
    Posted Aug 05, 2021 03:17 AM
    Hello!

    What is your Altiris Agent version on clients ?
    Is the issue about Managed Software delivery or Quick Delivery tasks or patch packages?
    Do you have Peer-to-peer downloads setting enabled?

    Thanks
    Artur


    ------------------------------
    Software Engineer 5
    Broadcom Inc.
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  • 3.  RE: updated package task still installs old

    Posted Aug 05, 2021 12:10 PM
    Hello Arthur!

    Client version 8.5.5713 (8.5 RU4)

    Quick Delivery Task.

    Peer to peer downloading enabled.

    Thank you!

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    Giles
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  • 4.  RE: updated package task still installs old

    Broadcom Employee
    Posted Aug 06, 2021 03:45 AM
    Edited by Arthur Prosso Aug 06, 2021 04:19 AM
    Hello Giles!
    Thank you for posting this!

    I succeeded to reproduce your problem with a Quick delivery  (QD) task with your scenario - both if you change the package manually on disk or edit it via UI.
    The workaround is to make sure QD fetches the new package version is:
    Go to your QD task and re-save it (change commandline-> save->revert back commandline-> save).
    At least this worked for me.

    If you would like to get an official pointfix for the issue please use your support channel to escalate the issue.  Most probably the fix will be  on the server side and you will not require to upgrade agents.,

    Regards,
    Artur


    ------------------------------
    Software Engineer 5
    Broadcom Inc.
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  • 5.  RE: updated package task still installs old
    Best Answer

    Broadcom Employee
    Posted Jan 27, 2022 03:24 AM
    Hi Giles!
    The good news is that the issue is fixed in the new ITMS 8.6 RU2 release.

    https://community.broadcom.com/symantecenterprise/communities/community-home/digestviewer/viewthread?MessageKey=c3a480ef-2b06-4494-9efe-3d08f22e193f&CommunityKey=ef59d715-7ea1-41c6-97f3-dd1bcc10d0c3&tab=digestviewer&bm=c3a480ef-2b06-4494-9efe-3d08f22e193f#bmc3a480ef-2b06-4494-9efe-3d08f22e193f

    Regards,
    Artur

    ------------------------------
    Software Engineer 5
    Broadcom Inc.
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  • 6.  RE: updated package task still installs old

    Posted Feb 10, 2022 05:49 PM
    Thank you Arthur!

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    Giles
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