Protection Suite Enterprise Edition

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  • 1.  Alert in Symantec Protection Center

    Posted Jul 23, 2012 03:36 AM

    Hi at all

    I got a problem in a newly installed Symantec Protection Center appliance.

    "Datafeed IncidenEvents couldn't load because of a Hardware Problem" over 800 times alerted.

    We run the appliance on a ESX 4.1.

    Thank you for your help.

     



  • 2.  RE: Alert in Symantec Protection Center

    Broadcom Employee
    Posted Jul 23, 2012 05:42 PM

    Typically this means that you are not getting data in through port 7891

    See http://www.symantec.com/docs/TECH169868

    If you are in a proxy environment, and have not updated to SPC 2.1 MP1 (2.1.1.3012) please do so, as this corrects some issues with Proxy environments.

    After installing this update make sure to have your proxy configured in the Admin section of the web console.

    Refer to this document for the order of install for updates:

    http://www.symantec.com/docs/TECH176838

    Regards
     



  • 3.  RE: Alert in Symantec Protection Center

    Posted Jul 24, 2012 11:03 AM

    Hi rscovel

    The Port 7891 seems to be open and we are not using a proxy. The newest update seems to be installed as well. We are still getting this error... Now over 1500 times.

    Thank you very much for any further advice.



  • 4.  RE: Alert in Symantec Protection Center

    Broadcom Employee
    Posted Jul 24, 2012 11:08 AM

    Please contact support so they can assist you. You should get very quick response.

    Regards



  • 5.  RE: Alert in Symantec Protection Center

    Posted Sep 05, 2012 04:13 AM

    Hi rscovel

    I opened a Case more then a month ago and they still not have any solution... The support is just telling me every week that they have to analyze it more....

    Could it be that this product is just not ready for customers??



  • 6.  RE: Alert in Symantec Protection Center

    Broadcom Employee
    Posted Sep 05, 2012 09:22 AM

    Please Private Message me your case number and I'll look into it.

    The product is ready and is being used successfully.

    Regards



  • 7.  RE: Alert in Symantec Protection Center

    Posted Sep 05, 2012 05:23 PM

    Please either contact rscovel or contact me directly and let me know the case you have open and I can look into it for you.

    Regards