Oh wow. This second user account may be compromised now. I'm not sure.
I had gone to the add/delete section and noted that it said only "Norton 360." After your next post, I checked it in the start menu -- clicked on the icon and got some options for actions. But this time, no matter which one I clicked, nothing happened. I went back to the add/delete section, and Norton 360 is gone! (I didn't touch it when I looked at it before; I didn't delete it by mistake.)
8-(
Btw, I made a bootable recovery disk last night but am not sure how or if I should use it in my current situation. Will it delete any of my files or programs if I run it?