Protection Suite Enterprise Edition

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  • 1.  Throwing a False Positive AV flag - need contact info

    Posted Nov 20, 2012 07:16 PM

    We just launched a new application three weeks ago. We ran it through VirusTotal.com and Symantec is the only company throwing an AV flag that says: WS.Reputation.1

    Can someone please share the contact information with the appropriate department so that I can clear this violation please.

    Thank you



  • 2.  RE: Throwing a False Positive AV flag - need contact info

    Broadcom Employee
    Posted Nov 20, 2012 08:31 PM

    submit the file to Security response & open a support ticket. Work with them for the false positive. Till that time you may want to exclude that file from scanning.



  • 3.  RE: Throwing a False Positive AV flag - need contact info

    Broadcom Employee
    Posted Jan 01, 2013 07:21 AM

    Hi,

    It's a probably a false positive alert.

    Software White-Listing Request can be submit here.

    submit.symantec.com/whitelist

    Check this Symante Blog as well: www-secure.symantec.com/.../software-white-listing-program

    Meanwhile if possible you can also add the centralized exception.

    www.symantec.com/.../TECH104326

    Go throught the follwoing helpful articles:

    Handling and preventing SONAR false positive detections

    www.symantec.com/.../index...

    Monitoring SONAR detection results to check for false positives

    www.symantec.com/.../index...

     



  • 4.  RE: Throwing a False Positive AV flag - need contact info

    Broadcom Employee
    Posted Jan 10, 2013 02:03 AM

    Hi,

    Could you please update this thread?

    If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you.