Patch Management Solution

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  • 1.  Fail to Open the Service Console Manager

    Posted Oct 24, 2018 04:06 AM

    Hi Guys,

    Im having issue when pushing the agent from Notification Server, it show failed to open service console manager. 

    Failed to open the Service Console Manager on BDSF. Return value=0, Error:800706ba
       [System.Runtime.InteropServices.COMException @ Altiris.NS]
       at Altiris.NS.Utilities.RemoteServiceMgr.OpenSCManager(String sMachineName, Boolean bFirstTime)
       at Altiris.NS.Utilities.RemoteServiceMgr.QueryServiceStatus(String sMachineName, String sServiceName)
       at Altiris.NS.Utilities.ClientPushMgr.DoPush(PushAgentToComputersData data, DiscoveredMachineInfo dmi, String connectionName)
       at Altiris.NS.Utilities.ClientPushMgr.DiscoveryAndPush(PushAgentToComputersData data, AgentPushDataWindowsRow row, ParallelLoopState state)

    COM Exception errcode: 0x6BA

    Exception logged from: 
       at Altiris.NS.Utilities.ClientPushMgr.DiscoveryAndPush(Altiris.NS.Utilities.ClientPushMgr+PushAgentToComputersData, Altiris.NS.AgentManagement.ClientPushInstall.AgentPushDataWindowsRow, System.Threading.Tasks.ParallelLoopState)
       at Altiris.NS.Utilities.ClientPushMgr.Execute(Altiris.NS.Utilities.ClientPushMgr+AsyncPushRequest)
       at RuntimeMethodHandle.InvokeMethod(Object, Object[], Signature, Boolean)
       at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object, Object[], Object[])
       at System.Reflection.RuntimeMethodInfo.Invoke(Object, System.Reflection.BindingFlags, System.Reflection.Binder, Object[], System.Globalization.CultureInfo)
       at Altiris.NS.TaskManagement.TaskThread.Execute(Altiris.NS.TaskManagement.TaskManagerServiceArgs, Altiris.NS.ContextManagement.ProgressContext)
       at Altiris.NS.TaskManagement.CoreTaskServiceThreadBase<T,TStartArgs>.ExecuteThreadProc(Object)
       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)
       at System.Threading.ThreadHelper.ThreadStart(Object)

     

    I had try to search for KB, set it to be "1" (AgentPushPreferFqdn) in the CoreSettings.config. But is not working.

    Thanks

    Wei Liang 



  • 2.  RE: Fail to Open the Service Console Manager

    Broadcom Employee
    Posted Nov 15, 2018 01:55 AM
      |   view attached

    Please add "Authenticated users" for NSCap folder. Follow below steps:

    1. Browse to C:\Program Files\Altiris\Notification Server\NSCap location.

    2. Right Click -> Properties ->Secutiry Tab->Edit->Add.

    Provide Read&execute, List folder contents and read permissions.

    Please refer attached screenshot.



  • 3.  RE: Fail to Open the Service Console Manager

    Broadcom Employee
    Posted Nov 15, 2018 05:19 AM

    Hi Weiliang Teoh,

    Yes it looks the same in your error code in log as described in this KB Article (You mentioned already):

    1. Try to change this CoreSetting "AgentPushPreferFqdn" again but from SMP Console (If didn't this before from this way)

    Open SMP Console ⇒ "Settings" ⇒ "Notification Server" ⇒ "Core Settings" ⇒ now in search field on right side of Console, type AgentPushPreferFqdn ⇒ now change it back to 0 and then back to 1.

    2. If problem still appears, try to restart "Altiris Service" service and "W3SVC" service

    Best Regards,

    IP.

     



  • 4.  RE: Fail to Open the Service Console Manager

    Posted Dec 25, 2018 10:42 PM

    Hi, everyone.

     

    I am having the same issue as well and I have confirmed that the NSCap folder already has the required permissions.

    I can't seem to find the Core Settings under the Notification server.