INFO4345 Not Accessible

[Clint]

I'm looking at the first article as I'm experiencing this issue on at least 1 PC although can't get to the second INFO4345 link that supposedly shows the required certs.  The webpage just gives me "Sorry, this isn't the page that you were looking for!".  Anyone have luck getting to this page or is it just me?

https://support.symantec.com/us/en/article.tech240150.html

https://support.symantec.com/us/en/article.info4345.html

 

[CraigEV]

Hi Clint,

Just tried (Firefox) and it's working perfectly.

Thanks!

[Clint]

Hi Craig,

Just to confirm, you were able to get to that "second" link I provided?  I still can't get to it via Firefox, IE or Chrome from either my Win 7 or 10 PCs.  We even tried accessing https://support.symantec.com/us/en/article.info4345.html using an outside connection (i.e. NOT going through our proxy/firewall) but got the same result.

Anyhow, I had put a comment with this article that I can't get to this link but not sure whether anyone with Symantec will even respond.  I could open a case with Support but seems like a waste for a supposedly inaccessible link on their end.

[Clint]

Just to confirm that you can get to the "second" (INFO4345) link I provided that's supposed to have the list of the required certs?  Thanks!

[CraigEV]

Clint, I see that now. It appears to have been removed. I'd contact Symantec support directly and ask them how to get this.

Thanks!

[Clint]

INFO4345 link appears to be working now!

[CraigEV]

Maybe they heard :)

[Dmitri Gornev]

Yes, we found that article got expired and republished it. :-)