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Possible Software Updates / Patch Delivery Issue?

  • 1.  Possible Software Updates / Patch Delivery Issue?

    Posted Jul 18, 2020 03:19 AM

    Hi All,

    Some background / context, we recently migrated from 8.1 to 8.5RU3, all managed assets pointing to our "new" 8.5RU3 NS

    Here is what an the various agents look like in the environment on a PILOT machine after being upgraded.

    Windows System Assessment Scans were initially broken post migration but were fixed via https://knowledge.broadcom.com/external/article?legacyId=HOWTO101482

    We are pushing a set of July 2020 patches last night via Software - Patch Management  - Software Update Policies, to our DEV server group and PILOT client group and ran into an issue where the applicable patches were not being delivered to the agents. 

    The Patch Policy looks like this:


    The scheduling is managed by Settings - Agents/Plug-ins - Windows, see below: 

    The Software Update Delivery Summary looks like this for PILOT, lots of installation incomplete


    The compliance by computer for PILOT under compliance and remediation showed mostly 0% compliance 


    Looking at one of the PILOT machines' agents - Software Updates, its empty when it should be showing applicable patches 


    Looking at the same PILOT machine's patch applicable updates report, it shows all these patches below that apply but are not delivered to the agent for some reason. 


    My questions is why are the applicable patches not being delivered to the machines? Please provide any insight or guidance if you have seen something similar to this situation, thanks! 

     



     



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