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Please help - Deploying Windows 10 Feature update (20H2) issues with Patch Management Solutions - Logs attached

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  • 1.  Please help - Deploying Windows 10 Feature update (20H2) issues with Patch Management Solutions - Logs attached

    Posted 03-03-2021 01:11 PM
    Edited by JeanWilson 24 days ago
    Hi All, I need help on this one.  I followed this kb https://knowledge.broadcom.com/external/article/184951/deploying-windows-10-feature-updates-wit.html and have been trying to deploy it to our environment.  However majority of our endpoints are failing to upgrade to windows 10 20H2.  attached are Altiris logs I extracted from an endpoint (win10 v1903) (in software delivery folder. I tested this feature update via PM successfully in a test box running Win10 v1803 no problem, and a handful of endpoints was upgraded successfully coming from v1803, v1903, v1909.

    Need your feedback on what could be causing these failures.  thanks

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    FilasanDizz
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    Attachment(s)

    log
    STDeploy.log   20 KB 1 version
    log
    cl5.log   1 KB 1 version
    log
    PatchPackager.log   6 KB 1 version
    log
    STDeployerCore.log   15 KB 1 version


  • 2.  RE: Please help - Deploying Windows 10 Feature update (20H2) issues with Patch Management Solutions - Logs attached
    Best Answer

    Broadcom Employee
    Posted 03-03-2021 01:22 PM
    Looks that you might have a problem with mounting the ISO file during installation process - may you double check that ISOs were successfully downloaded from SMP server to the problematic agents?


  • 3.  RE: Please help - Deploying Windows 10 Feature update (20H2) issues with Patch Management Solutions - Logs attached

    Posted 03-04-2021 10:30 PM
    Thank you Dmitri, I will check that. what could cause a failed iso mounting?

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    FilasanDizz
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  • 4.  RE: Please help - Deploying Windows 10 Feature update (20H2) issues with Patch Management Solutions - Logs attached

    Broadcom Employee
    Posted 03-05-2021 10:33 AM
    I would name two possible problems:
    - required ISO was not downloaded to Software Delivery cache folder on endpoint  (due to problems with network, etc.)
    - incorrect edition of Windows 10 was detected as applicable (you may want to check whether edition of downloaded ISO matches the actual OS edition of problematic endpoint)


  • 5.  RE: Please help - Deploying Windows 10 Feature update (20H2) issues with Patch Management Solutions - Logs attached

    Posted 20 days ago
    Turns out Windows is just unreliable when mounting ISO's, sometimes it would take up to 5 tries to until it is able to mount and this is tested manually just by double clicking on the iso itself in Windows.  I configured the software update plug-in policy to retry 8 times, and had better result. Each retry is counted per cyle.

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    FilasanDizz
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