Hi I'm looking for feed back and a solution.
I have a 8.5 ru1 environment with mostly windows10 and some windows 7 clients running version 8.5.3645.0 of the Altiris Client. Of these machines some reboot and some never until needed.
I have noticed that not all, but a good percentage of sma (symantec management agent) client's configuration request ARE NOT updating within defned request interval of 4 hours (240 minutes).
A initiated Configuration Request or Send Basic Inventory Task from the SMC (Symantec Management Console) or the RAAD (remote altiris agent Diagnostic) tool will not update either the Configuration Request or Send Basic Inventory date time stamp, and ONLY RESTARTING the sma will fix the issue until it stops again.
The issue is the sma configuration requests are not updating within the defined request interval on the 8.5.3645 version
The question i have is anybody else experiencing this issue (below is sql to identify if you are) and what is the fix ?
| sql query to identify machines, the Last Configuration request column date time value should be within your confiured configuration request interval for machines that are online. Adjust the sql filters accordlying to your environment.... |
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select
vc.guid,
vc.domain
,vc.name
,vc.[OS Name]
,vc.[IP Address]
,ah.[Agent Version Health]
,ah.[Last Configuration Request]
,ah.[Configuration Health]
,ctr.LastRegistered
from vcomputer vc
join Inv_Client_Task_Resources ctr on ctr._ResourceGuid = vc.Guid and ctr.IsActive = 1 -- client online status
join vAC_AgentHealth ah on ah.ResourceGuid = vc.guid
where
datediff(day,ah.[Last Configuration Request],getdate()) > 0 and datediff(day,ctr.lastregistered,getdate()) >= 3 and
([OS Name] not like '%server%' and [OS Name] not like '%mac%')
and vc.IsManaged = 1
order by vc.domain, ah.[Agent Version Health], ah.[Last Configuration Request] desc
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