Email Threat Detection and Response

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Blacklist Removal - refused to talk to me: 501 Connection rejected by policy

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  • 1.  Blacklist Removal - refused to talk to me: 501 Connection rejected by policy

    Posted 09-12-2019 01:19 PM

    Hello friends,

    I'm a service provider and we have our mail gateway which serve our clients, and recently we can see in our side that we get this message:

    host cluster1.us.messagelabs.com[67.219.247.58] refused to talk to me: 501 Connection rejected by policy. Please visit www.messagelabs.com/support for more details.

     

    Which is the best way to get our IP address whitelisted? we already check with different tools, if we belong to any public/private blacklist, but we are not.

    Maybe someone from Symantec team could have a look at our IP address, 198.50.181.42 and check what could be happening.

     

    Thanks in advance,
    Alejandro B.



  • 2.  RE: Blacklist Removal - refused to talk to me: 501 Connection rejected by policy
    Best Answer

    Posted 09-26-2019 02:43 AM

    Hi Alejandro,

    This is a community-based forum and Symantec employees don't often trawl through here. Read the TN below on how to get your IP removed from the blacklist:

    https://support.symantec.com/us/en/article.tech86873.html

    Thanks!