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How to uninstall Symantec Cloud Endpoint Protection without Password

  • 1.  How to uninstall Symantec Cloud Endpoint Protection without Password

    Posted 06-28-2019 09:56 AM

    Hi,

     

    I am trying to uninstall Symantec.cloud - Cloud Agent version 3.00.31.2817 and Symantec.cloud - Endpoint Protection Version NIS-22.8.0.50.  It is prompting for a password and no one knows what the password is.  How can I remove this without knowing the password.



  • 2.  RE: How to uninstall Symantec Cloud Endpoint Protection without Password

    Posted 06-28-2019 12:21 PM
    Download and run cleanwipe. I think that will get it, even without a password.


  • 3.  RE: How to uninstall Symantec Cloud Endpoint Protection without Password

    Posted 06-01-2021 10:54 PM
    Did not work for me.  Runs fine and says it was sucessful but actually did nothing.
    Also tried Norton CleanSweep tool with no luck.


  • 4.  RE: How to uninstall Symantec Cloud Endpoint Protection without Password

    Broadcom Employee
    Posted 06-28-2019 04:02 PM

    You can remove the uninstall password requirement from the hostedendpoint portal these instructions show how to get to the place to manage it.: https://support.symantec.com/content/unifiedweb/us/en/article.HOWTO98487.html

    If that fails, you can try NRT and CEDAR to remove the agent. Available to download from: https://support.symantec.com/content/unifiedweb/us/en/article.TECH213385.html

    If that fails, please open a case with support. https://support.symantec.com/us/en/contact-us.html



  • 5.  RE: How to uninstall Symantec Cloud Endpoint Protection without Password

    Posted 06-01-2021 10:54 PM
    NRT and CEDAR link fails 404 Not Found