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CAS | Please help to recommend to resolve issue

  • 1.  CAS | Please help to recommend to resolve issue

    Posted Oct 31, 2019 04:02 AM
      |   view attached

    Dear All,

       We found problem on CAS from Dashboard have error unknown status you can see capture screen as below or from file attachment.

     

    My customer use OS : Version : 2.3.1.3    release ID : 219815

     

    Please recommend how to resolve this issue.

     

    Thank you so much for your help.

     

    Best Regards,

    CR



  • 2.  RE: CAS | Please help to recommend to resolve issue

    Posted Oct 31, 2019 04:19 AM
    Hi, Can you try to reboot the CAS


  • 3.  RE: CAS | Please help to recommend to resolve issue

    Posted Oct 31, 2019 04:36 AM

    Yes, i have reboot but after a few day. it occur again.



  • 4.  RE: CAS | Please help to recommend to resolve issue

    Posted Oct 31, 2019 05:40 AM
    Hi, I think you need to factory reset the device again and need to restore backup on it. The Same issue occurred for me last week.


  • 5.  RE: CAS | Please help to recommend to resolve issue

    Posted Nov 01, 2019 03:03 AM

    Hi,

       If we tried to upgrade OS first. You think it good ?



  • 6.  RE: CAS | Please help to recommend to resolve issue

    Posted Nov 01, 2019 04:36 AM
    Hi, I don't think so it work.


  • 7.  RE: CAS | Please help to recommend to resolve issue

    Posted Nov 19, 2019 11:12 PM

    Hi,

     

               This happens when the front GUI is out of sync. Can you try

     

    1) Crtl + F5 for the browser to fetch it without using cache

    2) Restart web mgmt service Ref: https://origin-symwisedownload.symantec.com/resources/webguides/contentanalysis/23/Content/Topics/Reference/CLI/enable/restart_web-management.htm

     

    If either is not helping, open a ticket with us. Like aboo said, we may have to upgrade or factory default but better to get it confirmed with support team