Protection Engine for Cloud Services

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  • 1.  SPE not Scanning

    Posted Aug 15, 2016 03:01 PM

    Hi,

     

    We are testing SPE for cloud, we are redirecting file uploads coming from our F5 to the SPE server, however we are getting the following error on the webstie when we try to upload any file:

     

    "The requested URL was rejected. Please consult with your administrator"

     

    connections are established to the SPE server but ends in few seconds, and no errors are logged in the SPE logs. Set the logging level to verbose or error also doesn't bring any valuble information except shutting down and starting up the SPE services. 

     

    Not sure where elese we can troubleshoot this issue. I would appreciate any help or directions to get this fixed.



  • 2.  RE: SPE not Scanning

    Posted Aug 16, 2016 10:08 AM

    I would like to add to this that the report.xml file shows the requests to scan but still 0 files scanned:

     

    ScanRequest value="48"

    <FilesScanned value="0"/>



  • 3.  RE: SPE not Scanning

    Posted Aug 17, 2016 10:41 AM

    Just found that the SPE is working as we tested it using the command line scanner.



  • 4.  RE: SPE not Scanning

    Posted Aug 19, 2016 03:34 PM

    am getting same issue

    The requested URL was rejected. Please consult with your administrator.

    Your support ID is: 13278612623672213537



  • 5.  RE: SPE not Scanning

    Posted Aug 19, 2016 05:21 PM

    Try the command line scan tool included with the server to test.