Symantec Reporter is not generating reports

[Anderson Herrero]

Hi team,

I need help, pls

My Symantec Reporter is generating these lines of code in diagnostics.

4394:Jan  6 10:55:18 reporter WARN  com.bluecoat.clp.hm.HMConf- Finished setting operational data for license-validation-status
4396:Jan  6 10:55:18 reporter WARN  com.bluecoat.clp.hm.HMConf- Finished setting operational data for license-server-communication-status       
4437:Jan  6 10:55:24 reporter WARN  com.bluecoat.clp.license.ClpLicenseManager- Could not get base licensable component "" (Error code: -14207) 
4438:Jan  6 10:55:24 reporter WARN  com.bluecoat.clp.license.ClpLicenseManager- Base license component "Common Operating Environment Test" is not licensed

It is not bringing proxysg logs.

Does anyone know how to make Reporter regenerate the logs?

Can anybody help me?

 

Thanks

[Aboonaim Golandaz]

Hi, Have you installed license for your reporter. As Reporter 10 required Internet access to fetch reports.

[Anderson Herrero]

Hi

Thank you for returning.

I'm sending an image with the license screen print, is that license you're talking about?

[Aboonaim Golandaz]

Hi, The license is downloaded successfully can you let me know the status of database and log source.

[Aboonaim Golandaz]

Hi,

 

Also you need to check the connectivity on the reporter, try to ping subscription.es.bluecoat.com

[Anderson Herrero]

Thank you for your help.

I will attach the database and logsource images below

 

[Aboonaim Golandaz]

Hi, Also you need to check the connectivity on the reporter, try to ping subscription.es.bluecoat.com

[Anderson Herrero]

Thanks for the feedback.

This address did not ping.

I do not know where to start! :(

[Aboonaim Golandaz]

Hi, New reporter version 10 required Internet access if there's no Internet access it will stop generating reports. That's why we are seeing license component error in log.