Endpoint Protection Mobile

 View Only
Expand all | Collapse all

SEP Mobile - provide options to disable "remove inactive devices" policy

  • 1.  SEP Mobile - provide options to disable "remove inactive devices" policy

    Posted Jul 24, 2018 10:40 AM

    Background:

    My company have about 400 mobile devices & users registered in the SEP Mobile console. The SEP mobile agent and console works normally during our operation period from FEB to MAY this year. After our operation, we power-off all devices and stored them in the warehouse.

     

    Problem:

    All our devices and users records were removed by the system silently when we visited the SEP Mobile console again on July. 

    We don't know there is a policy to remove devices (including users) after the devices were inactive for 30 days.

     

    Impact:

    All devices and user were gone. We have to add back the user list and re-register all devices one by one again. 

    Obviously, we will hit the policy again since our mobile devices will only active for 3 operatoin months every year. So, we need to re-do all the steps. 

     

    Suggestion:

    Provide a choice for customer to disable or configure the inactive device handling policy in [SEP Mobile Console >> Settings] . 

    Some options like:

    1. disable or enable the policy

    2. set up the number of inactive days/months to determine the device is inactive

    3. choose either removing the inactive devices directly or let the administrator to accept or decline the removal request by system via a confirmation email.

    4. Allow to keep / not keep users when removing inactive devices



  • 2.  RE: SEP Mobile - provide options to disable "remove inactive devices" policy

    Posted Oct 08, 2018 02:10 PM
      |   view attached

    Hi JeffWong, 

     

    Thanks for raising this enhancement request. 

     

    The ability to control the PII deletion was added to the SEP Mobile product last August. Please find below additional information concerning the new feature. 

     

    By default, users are considered ‘inactive’ after 30 days of no communication with our backend and then personally identifiable information (PII), such as email address, is deleted. Now it's possible to control this configuration and extend it if needed. This new configuration is available under Settings > Privacy Controls > Personal Data.

    Thank you for the valuable feedback. 

     

    Ido Greenbaum, 
    SEP Mobile.