Background:
My company have about 400 mobile devices & users registered in the SEP Mobile console. The SEP mobile agent and console works normally during our operation period from FEB to MAY this year. After our operation, we power-off all devices and stored them in the warehouse.
Problem:
All our devices and users records were removed by the system silently when we visited the SEP Mobile console again on July.
We don't know there is a policy to remove devices (including users) after the devices were inactive for 30 days.
Impact:
All devices and user were gone. We have to add back the user list and re-register all devices one by one again.
Obviously, we will hit the policy again since our mobile devices will only active for 3 operatoin months every year. So, we need to re-do all the steps.
Suggestion:
Provide a choice for customer to disable or configure the inactive device handling policy in [SEP Mobile Console >> Settings] .
Some options like:
1. disable or enable the policy
2. set up the number of inactive days/months to determine the device is inactive
3. choose either removing the inactive devices directly or let the administrator to accept or decline the removal request by system via a confirmation email.
4. Allow to keep / not keep users when removing inactive devices