Blue Coat Data Loss Prevention (DLP)

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  • 1.  Enforce Server Installation Issue

    Posted Nov 18, 2019 11:07 PM
      |   view attached

    Hi,

     

    Please give me some possible solutions.

    I am struggling with installing a Symantec DLP Enforce Server. Please check the attachment.

     

    ---INFO---

    OS: Windows Server 2016 Standard 64-bit

    CPU: INTEL XEON CPU E5645 2.40GHz

    RAM: 32GB

    Installation plan: 2-tier  (Oracle+Enforce  /  Detection)

    Installation Location: D drive (1TB)

     

    Oracle and JRE Server were installed successfully.

    I want to know why the privilege issue is happened though I am installing with Administrator account.

     

    Regards,



  • 2.  RE: Enforce Server Installation Issue

    Posted Nov 19, 2019 08:44 PM

    Hi,

    I forgot to mention which version I am trying to install.

    I am installing 15.5 Symantec DLP .

    (Successfully installed 12.2.0.1 Oracle DB)

    Regards,



  • 3.  RE: Enforce Server Installation Issue

    Posted Nov 20, 2019 01:45 AM

    Have you tried to run the installer with elevated rights? Ie. Run as Administrator?

    Also make sure any AV installed is disabled during the install.



  • 4.  RE: Enforce Server Installation Issue

    Posted Nov 20, 2019 03:11 AM

    Hi,

     

    just try to run as administrator , and which user account do you enter in the installation wizard a local user or a domain user ? 



  • 5.  RE: Enforce Server Installation Issue

    Posted Nov 21, 2019 03:52 AM

    Hi ,

     

    Of course, I tried 'run as Administrator' but failed.

     

    I tried installing in C drive for test, and it was succeeded. What I think is the privilege is different between C and D drive.

    I checked the privileges for both, and the differences are:

     -CREATOR OWNER

     -USERS

    Those above are listed only in C drive.

    Any ideas?

     

    Regards,



  • 6.  RE: Enforce Server Installation Issue

    Posted Nov 21, 2019 05:00 AM

    Add those accounts onto the D:\ drive and try again. Otherwise format the D:\ drive if it contains no information, and then let it recreate everything.