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v14.3 - Remote Console now 64 bit only

  • 1.  v14.3 - Remote Console now 64 bit only

    Posted 28 days ago
    Edited by Aleksandar Devecerski 28 days ago

    Hi everyone

    Installed SEP Manager 14.3 today. Everything went as usual, no problem, until I tried remote console which resulted in "Unable to launch the application" error. As it turns out, Remote Console now runs on (included) Java 11, which is 64 bit only. And I've found that out only after troubleshooting this for a while.


    My primary administration machine runs on 32 bit Windows 7 and I would prefer Remote Console over web interface.
    Outside running VM just for this, is there some way to make Remote Console run on 32 bit system?

    Thanks



  • 2.  RE: v14.3 - Remote Console now 64 bit only

    Posted 28 days ago
    Works fine with Java 8_152 for me. I understand that it SEP 14.3 does support, not require, Java 11.

    However, the URL has changed. You should open the main page (https://<servername>) and select Console from there. The old direct link does not work anymore

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    Uponor GmbH
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  • 3.  RE: v14.3 - Remote Console now 64 bit only

    Posted 28 days ago
    Stephan

    Not sure what exactly do you mean with "You should open the main page (https://<servername>)...".
    Did you mean open the main page using:
    - web browser or
    - substitute link part in command line for (previous version) remote console (something like "C:\Program Files\Java\jre1.8.0_251\bin\javaws.exe" -localfile -J-Djnlp.application.href=http://SEPM_Server:9090/servlet/JnlpServlet?osSF=false "C:\Users\***\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\23\27e46117-59553086")

    Tried both and it's not working for me. I have other web server working on that machine, so option 1 gives me its web page.
    When I try varying link part in Java applet command line I always get error

    The only thing I get accessing link you mention, on the server locally, is below page, with link for console archive (Symantec.zip, some 83 Mb)


    Thank you


  • 4.  RE: v14.3 - Remote Console now 64 bit only

    Posted 28 days ago
    From 12.2 I had a shortcut to https://<servername>:8443/console/apps/sepm?do. This led to a Java error message.

    But https://<servername>:8443/console/apps/sepm is working.


  • 5.  RE: v14.3 - Remote Console now 64 bit only

    Posted 28 days ago
    Edited by Aleksandar Devecerski 28 days ago

    Yes Stephan, I know about that

    https://ServerName:8443/console/apps/sepm
    displays Symantec Endpoint Protection Manager Web Console



    http://ServerName:9090/
    displays Symantec Endpoint Protection Web Access page
    From this page you can launch Web Console, download SEPM Console (83 Mb ZIp file I've mentioned earlier) or download certificate



    None of those (as far as I know) require Java.

    What I'm talking about is (browser unrelated) SEPM Console, which requires Java to run.




  • 6.  RE: v14.3 - Remote Console now 64 bit only

    Posted 28 days ago
    Ah! Ok, I never used that. Can it do anything that the web console can't?

    Btw ... If your 'primary administration machine runs on 32 bit Windows 7' there seems something off in your environment. Do you have the extended support for it? Otherwise, using an unpatched computer for administrative tasks with administrative credentials doesn't sound a good idea. As does 32-bit environment in general.

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    Uponor GmbH
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  • 7.  RE: v14.3 - Remote Console now 64 bit only

    Posted 28 days ago

    No. Remote Console does exactly the same as Web Console, but faster and slightly cosmetically different.

    I know all that, but there is a lot of stuff on that computer with HW related licensing, so...




  • 8.  RE: v14.3 - Remote Console now 64 bit only

    Posted 22 days ago
    Hello

    I have been able to find all of the Java 11 related stuff needed to run Remote Console in 32 bit, namely JRE and JavaFX. From couple of sources, actually. Oracle does not offer 32 bit Java, but there are independent releases which include 32 bit version(s). The problem is, I haven't been able to make that work.

    First I tried substituting everything in BIN folder with 32 bit alternatives. Then did the same with CONF and LIB folders as well. On start Command Prompt windows shows up (exactly like in the 64 bit version) and closes, no error messages, nothing in Windows logs, there's just no GUI.

    If I try substituting original Java 11 files (Oracle, 64 bit) with 64 bit independent alternatives console works. So, my guess is, the same release 32 bit runtime executables/libraries should be OK as well. Console (kind of) works even with Java 14 JRE (64 bit). But not with 32 bit binaries.
    All that is left, besides two batch files, are JAR binaries in root folder and EXT subfolder.

    I know very little about Java, but from what I found on the Net it is not platform dependent. JARs should work on both 64 and 32 bit platforms, unless they contain native code/library dependency. Can somebody from development team please confirm if Console JARs are in fact platform independent or not.


    Thank you