Are Symantec trying to lose customers?

[Somebody Else]

I have been trying for some time, as has my reseller, to get some response to my attempt to renew my licensing.  We have so far been unable to get any response.  Do Symantec want customers?  I really don't care about 're-branding', my concern is with the security of my servers.  Does the company still sell licenses or should I be looking for an alternative product?

[Fady azab]

Hi 

there were a problem yes , but it is solved mid jan and people started to receive their licenses . your reseller should be able to give you a quotation and process your order 

 

Thanks 

[Somebody Else]

Yes, they should, but they have been unable to get a response out of Symantec.  Looks like it's time to get something else.

[Steve Babcock]

Agree,

Still waiting for distributor to get liceses for us for multiple customers

[Jonathan Anaya]

If you are still experiencing this issue, please send me an email. I would like to learn a little more about your specific issue and possibly assist you.  

[phone] X 5584653
or email me @: [e-mail]

Jonathan with Tech Data​

[DAVID MATTHEWSON]

Us too.. terrible 'service'... and we want to give them money!!

[GeoGeo]

Try contacting broadcom directly using the mail below

Regarding renewal sales, the emails have updated to the Broadcom domain. 

Please try sending a request to: [e-mail]

 

There is also an FAQ located here: https://partnerportal.broadcom.com/en/symantec-partner-portal.html?r=2

 

https://www.symantec.com/connect/forums/cant-purchase-sep?list_context_id=3377631&list_context_type=symantec_product

[disgruntled-also]

No, they have not.  I tried desperately last Wed/Thur to get either a quote or extension keys (like they did in December), but was flatly told they would NOT be issuing extension keys this time.  Unfortunately, I did not have a backup plan because I mistakenly assumed they would do the right thing and issue the keys rather than leave their customers unprotected! 

As of today, I am shopping a new endoint protection vendor.

Goodbye, Symantec, you just lost a decades-long customer.

 

[Jonathan Anaya]

If you are still experiencing this issue, please send me an email. I would like to learn a little more about your specific issue and possibly assist you.  

[phone] X 5584653
or email me @: [e-mail]

Jonathan with Tech Data

[Jacob Egan]

Symantec will bot respond to multiple requests regarding renewals. My protection expires in 2 days...

[TonyS]

In a nutshell, all resellers have been contacted with a link to the new Broadcom page with the details. If they have not done that, ask them to do that.

From what I have been told, all existing customers has their licences extended up to 28th February 2020 so you should be still covered until then. Broadcom is still going through the huge backlog, but should see the backlog cleared in the next 2 weeks time and the reseller partner will be able to renew the maintenance before the extension actually expires.

So, if I were you, I'd go back to your reseller.

[TonyS]

Also please see this post from Amy - it might be worth telling your reseller to read her post.

https://www.symantec.com/connect/articles/how-get-symantec-enterprise-division-sed-product-support-within-broadcom#comment-12252711

[Gary Wild]

I have the exact same issue with ZERO help or movement forward, I am seriously looking to move to another vendor

[Jonathan Anaya]

If you are still experiencing this issue, please send me an email. I would like to learn a little more about your specific issue and possibly assist you.  

[phone] X 5584653
or email me @: [e-mail]

Jonathan with Tech Data