Overseas support sent me again that this may be due to a null value for application isolation and to create a policy.
How can I create a policy for a product we are not licensed for? This makes no logical sense.
Is anyone else having this problem with the NOT COMPUTED in cloud enterprise SEP 14.3?
I sent to tech support again the same response I sent earlier to them that was:
"I already got this incorrect update this morning. I need this sent to US TECH SUPPORT.
Broadcom needs to fix this in the backend as I have been stating over and over and over again.
As I stated this morning in the case:
"We are not licensed for application isolation. But you are pointing to another case that I have had open for over 2 months now with no solution from Broadcom
CASE 32010387 opened 6/11/20 [ADV-ADV] Installed devices on cloud portal show: "License is not entitled (Application Isolation)" even though active licenses added and PCs are installed.
We were given the licenses to migrate from SEP SBE HOSTED to SES (SEP) 14.3 Cloud and no other add on products Isn't "application isolation" an add on product? There is no application isolation policy for me to create, that isn't a policy I see in my portal.
So it seems that they may be a few issues causing this issue.
Please advise."
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Continental Motors
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Original Message:
Sent: 07-24-2020 09:57 AM
From: Mark Johnson
Subject: New SEP SES 14.3 Cloud Portal Issue NOT COMPUTED
We are not licensed for application isolation. But you are pointing to another case that I have had open for over 2 months now with no solution from Broadcom
CASE 32010387 opened 6/11/20 [ADV-ADV] Installed devices on cloud portal show: "License is not entitled (Application Isolation)" even though active licenses added and PCs are installed.
We were given the licenses to migrate from SEP SBE HOSTED to SES (SEP) 14.3 Cloud and no other add on products Isn't "application isolation" an add on product? There is no application isolation policy for me to create, that isn't a policy I see in my portal.
So it seems that they may be a few issues causing this issue.
Please advise.
Original Message:
Sent: 7/23/2020 9:55:00 PM
From: John_Owens
Subject: RE: New SEP SES 14.3 Cloud Portal Issue NOT COMPUTED
Hi Mark,
Working with management would be the only way.
I took a peak and it looks like the issue you are having has to do with App Isolation policy. In your environment the App isolation policy being pushed is null. I would suggest trying to Clone your Application Isolation Policy and then assign that new policy to your device groups. Then let us know if the Not Computed status changes.
Thanks,
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John Owens
Principal Product Support
Symantec
United States
Original Message:
Sent: 07-23-2020 05:24 PM
From: Mark Johnson
Subject: New SEP SES 14.3 Cloud Portal Issue NOT COMPUTED
John,
This Case is 32123751 - Almost ALL of our PCs are showing security status as NOT COMPUTED in the portal.
BTW- I have other tickets opened for many weeks and a few almost 2 months that I have tried to get resolved. I escalate with no follow-up from overseas management. What is a good way to try to have these reviewed?
Mark J
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Continental Motors
Original Message:
Sent: 07-23-2020 05:02 PM
From: John Owens
Subject: New SEP SES 14.3 Cloud Portal Issue NOT COMPUTED
Can you post case numbers and I will take a look.
Thanks!
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John Owens
Principal Product Support
Symantec
United States
Original Message:
Sent: 07-23-2020 04:49 PM
From: Colin McRae
Subject: New SEP SES 14.3 Cloud Portal Issue NOT COMPUTED
Getting the same. Still happening as of 4:47 PM Eastern here.
Drilling down to any specific client, they are still updating their connecitivyt status, just not the security status. All clients are build number 14.3.589.0000, Mostly Win 10 machines, a couple of Win 7 machines.
Original Message:
Sent: 07-23-2020 03:05 PM
From: Mark Johnson
Subject: New SEP SES 14.3 Cloud Portal Issue NOT COMPUTED
Starting yesterday hundreds of our PCs in the https://sep.securitycloud.symantec.com portal show as status NOT COMPUTED and the status reason NO ERRORS. everything was fine through yesterday they used to show SECURE.
I have been trying to work with overseas support to no avail. I can't get them to realize there is a backend problem
Anyone see this in their cloud portals?
M. Johnson
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Continental Motors
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