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Non persistent VDIs
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Best Answer
Aaron H
Jul 21, 2020 12:07 PM
We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions ...
John Owens
Jul 21, 2020 12:18 PM
Do you have replication set up? If replication is failing for any reason clients will not be deleted. ...
Aaron H
Jul 21, 2020 12:46 PM
What does replication involve? We only have one server with SEP manager currently.------------------------------------------- ...
John Owens
Jul 21, 2020 12:49 PM
If you only have one SEPM Replication won't be in play. ------------------------------ John Owens ...
Stefan
Jul 22, 2020 06:56 AM
Did you set the Registry on the Master images? if so, it should work, at least it works fine for us ...
Mr.Robot
Jul 27, 2020 08:36 AM
Hello Aaron, Did you deploy the special package for Embedded VDI? Clients won't be deleted with only ...
Aaron H
Jul 28, 2020 10:59 AM
Best Answer
I believe this is resolved. While we had made the registry change, what we weren't doing was running ...
1.
Non persistent VDIs
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Aaron H
Posted Jul 21, 2020 12:07 PM
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We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions here:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/using-in-virtual-infrastructures-v57269588-d81e6/using-in-non-persistent-virtual-desktop-infrastruc-v75342792-d81e1119/how-to-manage-the-license-count-for-non-persistent-v75347177-d81e1218.html
I have "Delete non-persitent VDI clients that have not connected for specified time" set to 1 day. However, they are not being deleted and still consuming our licenses. We're at version 14.3 and all clients are Win10LTSB. Any suggestions what may be wrond and how to correct this?
2.
RE: Non persistent VDIs
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Broadcom Employee
John Owens
Posted Jul 21, 2020 12:18 PM
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Do you have replication set up? If replication is failing for any reason clients will not be deleted.
You can set up Finest logging on the SEPM -
https://knowledge.broadcom.com/external/article?legacyId=tech230072
Wait for the Agentsweepingtask to run. (runs every night as midnight)
Review the Agentsweepingtask log SEPM/Tomcat/logs folder for errors/issues.
------------------------------
John Owens
Principal Product Support
Symantec
United States
------------------------------
Original Message
Original Message:
Sent: 07-21-2020 12:07 PM
From: Aaron H
Subject: Non persistent VDIs
We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions here:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/using-in-virtual-infrastructures-v57269588-d81e6/using-in-non-persistent-virtual-desktop-infrastruc-v75342792-d81e1119/how-to-manage-the-license-count-for-non-persistent-v75347177-d81e1218.html
I have "Delete non-persitent VDI clients that have not connected for specified time" set to 1 day. However, they are not being deleted and still consuming our licenses. We're at version 14.3 and all clients are Win10LTSB. Any suggestions what may be wrond and how to correct this?
3.
RE: Non persistent VDIs
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Recommend
Aaron H
Posted Jul 21, 2020 12:46 PM
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What does replication involve? We only have one server with SEP manager currently.
Original Message
Original Message:
Sent: 07-21-2020 12:17 PM
From: John Owens
Subject: Non persistent VDIs
Do you have replication set up? If replication is failing for any reason clients will not be deleted.
You can set up Finest logging on the SEPM -
https://knowledge.broadcom.com/external/article?legacyId=tech230072
Wait for the Agentsweepingtask to run. (runs every night as midnight)
Review the Agentsweepingtask log SEPM/Tomcat/logs folder for errors/issues.
------------------------------
John Owens
Principal Product Support
Symantec
United States
Original Message:
Sent: 07-21-2020 12:07 PM
From: Aaron H
Subject: Non persistent VDIs
We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions here:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/using-in-virtual-infrastructures-v57269588-d81e6/using-in-non-persistent-virtual-desktop-infrastruc-v75342792-d81e1119/how-to-manage-the-license-count-for-non-persistent-v75347177-d81e1218.html
I have "Delete non-persitent VDI clients that have not connected for specified time" set to 1 day. However, they are not being deleted and still consuming our licenses. We're at version 14.3 and all clients are Win10LTSB. Any suggestions what may be wrond and how to correct this?
4.
RE: Non persistent VDIs
0
Recommend
Broadcom Employee
John Owens
Posted Jul 21, 2020 12:49 PM
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If you only have one SEPM Replication won't be in play.
------------------------------
John Owens
Principal Product Support
Symantec
United States
------------------------------
Original Message
Original Message:
Sent: 07-21-2020 12:46 PM
From: Aaron H
Subject: Non persistent VDIs
What does replication involve? We only have one server with SEP manager currently.
Original Message:
Sent: 07-21-2020 12:17 PM
From: John Owens
Subject: Non persistent VDIs
Do you have replication set up? If replication is failing for any reason clients will not be deleted.
You can set up Finest logging on the SEPM -
https://knowledge.broadcom.com/external/article?legacyId=tech230072
Wait for the Agentsweepingtask to run. (runs every night as midnight)
Review the Agentsweepingtask log SEPM/Tomcat/logs folder for errors/issues.
------------------------------
John Owens
Principal Product Support
Symantec
United States
Original Message:
Sent: 07-21-2020 12:07 PM
From: Aaron H
Subject: Non persistent VDIs
We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions here:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/using-in-virtual-infrastructures-v57269588-d81e6/using-in-non-persistent-virtual-desktop-infrastruc-v75342792-d81e1119/how-to-manage-the-license-count-for-non-persistent-v75347177-d81e1218.html
I have "Delete non-persitent VDI clients that have not connected for specified time" set to 1 day. However, they are not being deleted and still consuming our licenses. We're at version 14.3 and all clients are Win10LTSB. Any suggestions what may be wrond and how to correct this?
5.
RE: Non persistent VDIs
0
Recommend
Stefan
Posted Jul 22, 2020 06:56 AM
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Did you set the Registry on the Master images? if so, it should work, at least it works fine for us
To mark a virtual client as a non-persistent client, you must create a registry key in the base image. To manage the license count for non-persistent VDI clients:
After you have installed the
Symantec Endpoint Protection
client and disabled Tamper Protection, open the registry editor on the base image.
Navigate to one of the following registry keys:
On 32-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\
On 64-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec Endpoint Protection\SMC\
Create a new subkey named
Virtualization.
In the
Virtualization
subkey, create a key of type DWORD named
IsNPVDIClient
and assign it a value of 1.
Original Message
Original Message:
Sent: 07-21-2020 12:07 PM
From: Aaron H
Subject: Non persistent VDIs
We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions here:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/using-in-virtual-infrastructures-v57269588-d81e6/using-in-non-persistent-virtual-desktop-infrastruc-v75342792-d81e1119/how-to-manage-the-license-count-for-non-persistent-v75347177-d81e1218.html
I have "Delete non-persitent VDI clients that have not connected for specified time" set to 1 day. However, they are not being deleted and still consuming our licenses. We're at version 14.3 and all clients are Win10LTSB. Any suggestions what may be wrond and how to correct this?
6.
RE: Non persistent VDIs
0
Recommend
Mr.Robot
Posted Jul 27, 2020 08:36 AM
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Hello Aaron,
Did you deploy the special package for Embedded VDI?
Clients won't be deleted with only the registry modifications.
Original Message
Original Message:
Sent: 07-21-2020 12:07 PM
From: Aaron H
Subject: Non persistent VDIs
We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions here:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/using-in-virtual-infrastructures-v57269588-d81e6/using-in-non-persistent-virtual-desktop-infrastruc-v75342792-d81e1119/how-to-manage-the-license-count-for-non-persistent-v75347177-d81e1218.html
I have "Delete non-persitent VDI clients that have not connected for specified time" set to 1 day. However, they are not being deleted and still consuming our licenses. We're at version 14.3 and all clients are Win10LTSB. Any suggestions what may be wrond and how to correct this?
7.
RE: Non persistent VDIs
Best Answer
0
Recommend
Aaron H
Posted Jul 28, 2020 10:59 AM
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I believe this is resolved. While we had made the registry change, what we weren't doing was running the clone prep tool on our VDI image. After re-composing our VDIs from a base image the tool was ran on, it appears our stale VDIs are being removed by SEP manager.
Original Message
Original Message:
Sent: 07-21-2020 12:07 PM
From: Aaron H
Subject: Non persistent VDIs
We're having an issue where our offline VDIs are taking up our licenses. I've followed the instructions here:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/using-in-virtual-infrastructures-v57269588-d81e6/using-in-non-persistent-virtual-desktop-infrastruc-v75342792-d81e1119/how-to-manage-the-license-count-for-non-persistent-v75347177-d81e1218.html
I have "Delete non-persitent VDI clients that have not connected for specified time" set to 1 day. However, they are not being deleted and still consuming our licenses. We're at version 14.3 and all clients are Win10LTSB. Any suggestions what may be wrond and how to correct this?
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